Onsite Service Engineer * PC 1627

Miltenyi Biotec, Inc.; Frederick (MD); On-site; USD 95,000 - 111,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan

Job summary

Miltenyi Biotec, Inc. seeks an Onsite Service Engineer to act as the primary technical representative at a customer facility. You will install, qualify, maintain, and repair advanced instrumentation used in cell therapy manufacturing and research, ensuring GMP compliance and optimal performance.

You will collaborate with global technical teams, manage documentation, and build strong customer partnerships while navigating a regulated environment with autonomy and professional communication.

Qualifications

• Bachelor’s degree or equivalent in a related engineering field with 5+ years support experience in biomedical/automation systems.
• Experience interfacing with scientists, engineers, and QA in regulated environments is preferred.
• Strong diagnostic, maintenance, and integration skills for electromechanical systems.

Responsibilities

• Serve as the primary on-site technical representative at customer locations.
• Lead installation, qualification, maintenance, and repair of complex biomedical equipment and software.
• Maintain compliant documentation including service reports, calibration records, and inventory logs.
• Coordinate with GMP teams and cross-functional groups for efficient service delivery.
• Manage spare parts inventory and consumable stocks on site.
• Communicate complex technical issues clearly to scientists and engineers.

Skills

Biomedical engineering

On-site service

Customer communication

Electrical diagnostics

Education

Bachelor’s degree in Biomedical Technology/Electronics/Mechatronics

Associate’s degree with MOS/GS rating 5+ and 7+ years experience

Tools

MS Office

Diagnostics software

Job description

Miltenyi Biotec is seeking a highly skilled Onsite Service Engineer to serve as the dedicated on-site at customer facility. In this customer-facing role, you will act as Miltenyi’s primary technical representative, supporting advanced instrumentation critical to cell therapy manufacturing, biomedical research, and GMP-regulated environments—helping to advance therapies that directly impact patient lives.

While this position is distinctly an engineering role, you will work closely and collaboratively with our skilled technical teams, leveraging their expertise to ensure equipment remains fully operational, compliant, and optimized for performance. Together, you will form a seamless partnership, combining engineering insight and hands‑on technical skill to deliver exceptional service and support.

You will operate independently in a dynamic, high-stakes environment, interfacing regularly with scientists, manufacturing professionals, and quality assurance teams to enable groundbreaking science and manufacturing excellence. This role blends strategic problem-solving, project management, hands‑on engineering, and professional communication, overseeing the full equipment lifecycle—from installation and qualification to troubleshooting and preventive maintenance, with access to Miltenyi’s robust internal engineering and technical network.

Success requires not only deep technical expertise but also the confidence, integrity, and professionalism to operate autonomously, make informed decisions in regulated environments, and build trusted, collaborative relationships with both our internal teams and customer stakeholders at the forefront of innovation.

Essential Duites and Responsibilities:

• Act as the primary on-site technical representative, serving as the face of Miltenyi Biotec at a critical customer location, and owning all aspects of service, support, and customer communication related to our instrumentation.
• Independently manage the installation, qualification, maintenance, and repair of complex biomedical equipment and software systems, ensuring compliance with GMP, GDP, and site‑specific protocols.
• Build and maintain strong professional relationships with customer stakeholders, including scientists, engineers, quality teams, and operations managers — communicating effectively and confidently with individuals at a high scientific and technical level.
• Troubleshoot and resolve complex, multi‑domain issues involving mechanical, electrical, software, and network components, escalating strategically when necessary while maintaining ownership of the case.
• Maintain rigorous and compliant documentation, including service reports, calibration records, inventory tracking, and change control logs, in accordance with regulatory and internal quality standards.
• Coordinate service requests and complaints within GMP environments, ensuring timely response, proper tag‑out procedures, and comprehensive follow‑through.
• Collaborate cross‑functionally with internal teams such as Technical Support, MSAT, Engineering, Quality Control, and Sales to ensure aligned and efficient service delivery.
• Operate with a high degree of autonomy, managing priorities and service demands independently, while leveraging the full support of Miltenyi Biotec’s technical infrastructure and resources.
• Participate in ongoing training and professional development, staying current on Miltenyi product updates, regulatory changes, and industry best practices.
• Manage personal and on‑site inventory of spare parts and engineer consumables, auditing, order placement, receipt, storage, control, distribution and consumption of spare part and engineer controlled consumable stocks at the site.

Requirements:

• Bachelor’s degree in biomedical technology, Electronics, Mechatronics, or a related engineering field, and 5+ years of relevant experience supporting complex biomedical, analytical, or automation systems: Or associate’s degree in one of the above fields, or completion of an applicable Military Occupation Designation (MOS) or General Schedule (GS) rating of 5 or above, and 7+ years of experience in similar roles.
• Proven experience in customer service or relationship and the ability to interface effectively with scientific and technical customers.
• Strong hands‑on background in diagnostics, maintenance, or integration of electromechanical systems.
• Experience with GMP‑regulated, cleanroom, or high‑tech manufacturing environments is highly desirable.
• Experience with inventory control, management and proficient in the use of diagnostic tools, measurement equipment, and software platforms to ensure operational readiness and regulatory compliance.
• Proficient in Microsoft Office and able to quickly learn and navigate custom or proprietary software platforms used for diagnostics, compliance, and reporting.
• Driver's License required.
• Schedule A: runs Monday – Thursday from 7A-6P supporting On Call on Fridays 4P-11P
  Schedule B: runs Friday – Sunday from 7A-6P supporting On Call on Mondays 4p-11p
  Schedule will rotate each week .

Knowledge / Skills / Abilities:

• Multidisciplinary engineering proficiency across mechanical, electrical, and software systems, with the ability to diagnose and resolve complex, system‑level issues in the field.
• Fluent in interpreting schematics, wiring diagrams, and technical documentation, applying engineering judgment to real‑world service and integration challenges.
• Skilled in the calibration, alignment, and repair of electromechanical biomedical systems, with hands‑on experience in assembly and component‑level troubleshooting.
• Working knowledge of instrument networking and PC‑based control systems, including integration with lab information systems and regulated IT environments.
• Professional demeanor and credibility when working alongside high‑level scientists, engineers, and GMP stakeholders; comfortable representing the company as the sole on‑site technical lead.
• Able to translate complex technical issues into clear, actionable information, whether communicating with scientists, operators, or internal engineering teams.
• Highly organized, self‑directed, and confident in independent decision‑making, especially in regulated environments where accuracy, timing, and compliance are critical.
• Effective at managing priorities in a dynamic setting, balancing proactive maintenance with urgent troubleshooting demands — all while maintaining excellent documentation and regulatory compliance.
• Committed to continuous learning, professional development, and staying current with emerging technologies, standards, and best practices in biomedical and automation engineering.

Mental Demands:

• Ability to organize/coordinate
• Perform with frequent interruptions
• Comprehend and follow instructions
• Independently make quick decisions to complex issues
• Analyze/Interpret data and information
• Make decisions using sound judgment

Physical Demands:

• Good eye/hand coordination
• Detect/Distinguish hearing
• Position self to move
• Ascent/Descend (climb)
• Calibrate precise measurements
• Move/Transport50 lb. (80 lb. with assistance)
• Maintain stationary position
• Move/Traverse
• Reaching
• Ability to safely operate hand tools
• Repetitive movement activities
• Onsite at Customer Facility
• Regular and predictable attendance
• Work around extreme temperatures (cold or hot)
• Work around noise above conversation level
• Work in restricted access to laboratory area
• Exposure to dust/gas/fumes/steam/chemicals
• Work irregular hours that often include nights and weekends
• Work in multiple locations

The hiring range for this position is expected to fall between $95,000 - $111,000/year, reflecting the range candidates can reasonably expect to be considered for at time of offer, based on factors such as experience, internal equity, and qualifications.

The salary of the finalist(s) selected for this role will be set based on a variety of considerations, including but not limited to internal equity, experience, education, specialization, skills, abilities, and training. The above range represents the Company’s good faith and reasonable estimate of possible compensation at the time of posting.

In addition to your salary, the Company offers a comprehensive benefits package, including health, vision, and dental insurance, as well as a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions may also be eligible for additional compensation such as bonuses or commissions.

Miltenyi Biotec, Inc. is an EO Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Miltenyi Biotec, Inc. participates in E-Verify.

The Company will provide reasonable accommodations to candidates and employees, unless doing so would impose an undue hardship on the Company, in accordance with applicable law.

Are you ready to start revolutionizing biomedical research? When you joinMiltenyi Biotec, you join a family that is passionate about making a real impact – one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting‑edge cell and gene therapies – transformative methods that mobilize the body’s own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.