Onsite Service Dispatch Specialist: Growth & Benefits

Sila Services; Littleton (MA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Generous Benefits

Growth Opportunities

Job summary

Nashoba is hiring a Dispatcher to coordinate service technicians, manage daily schedules, and maintain clear communication with customers and field staff. You will also order parts and keep service calls efficient, using ServiceTitan for records.

Ideal candidates have 2+ years of dispatching experience, HVAC knowledge, and strong MS Office skills. A positive, team-oriented attitude and calm handling of change are essential in a fast-paced environment.

Qualifications

• 2+ years of relevant experience.
• Service dispatching experience.
• Experience with parts ordering and coordination.
• Proficiency with Microsoft Office Suite.
• HVAC systems knowledge and service operations.
• Professional phone communication skills.
• Strong verbal and written communication.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude and strong team-player mentality.

Responsibilities

• Dispatch and coordinate service technicians.
• Manage daily schedules and adjust priorities as needed.
• Communicate with customers and technicians throughout the day.
• Order and coordinate parts.
• Help keep service calls running efficiently.
• Handle scheduling changes and unexpected issues.
• Provide professional, friendly customer service.
• Keep information accurate and organized in ServiceTitan.

Skills

Dispatching experience

Parts coordination

Microsoft Office

HVAC knowledge

Phone communication

Written communication

Multitasking

Team player

2+ years experience

Tools

ServiceTitan

Job description

Nashoba is hiring a Dispatcher to coordinate service technicians, manage daily schedules, and maintain clear communication with customers and field staff. You will also order parts and keep service calls efficient, using ServiceTitan for records.

Ideal candidates have 2+ years of dispatching experience, HVAC knowledge, and strong MS Office skills. A positive, team-oriented attitude and calm handling of change are essential in a fast-paced environment.