Onsite Server Operations Engineer – Oklahoma City

State of Oklahoma; Oklahoma; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Generous leave

Comprehensive benefits

Job summary

The State of Oklahoma's OMES agency is seeking a Server Operations Support to monitor, triage, and manage server-related service tickets onsite in Oklahoma City. The role emphasizes timely resolutions, proper ticket categorization, and coordinating with technical teams to meet user requirements.

Responsibilities include configuring operating systems, storage, backups, and documentation, while maintaining 99% uptime and a strong focus on customer experience.

Qualifications

• 12 semester hours of computer science or management information systems coursework or equivalent
• A vocational or technical training certificate may substitute for the 12 hours

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance
• Assign tasks to appropriate technical teams ensuring accurate categorization and complete information for efficient work execution
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy
• Implement approved change requests from users to meet all user requirements and schedules
• Research and stay current on the latest server technologies
• Monitor system usage and identify areas for expansion or reconfiguration
• Develop technical documentation and materials including diagrams, models, manuals, and procedures
• Install, configure, and maintain operating system software, installing new releases, applying patches or fixes, testing, and implementing into production environment
• Install, configure, and maintain storage management, backup, archival and recovery components in a networked server environment
• Troubleshoot, isolate, and replace operating system and server components
• Maintain systems at 99% uptime and reliability
• Uphold customer experience standards by maintaining responsiveness, clarity and professionalism in all interactions

Education

12 semester hours of computer science or management information systems course work, or an equivalent combination of education and experience, substituting one year of experience in a related field for the 12 hours of the required education.

Job description

The State of Oklahoma's OMES agency is seeking a Server Operations Support to monitor, triage, and manage server-related service tickets onsite in Oklahoma City. The role emphasizes timely resolutions, proper ticket categorization, and coordinating with technical teams to meet user requirements.

Responsibilities include configuring operating systems, storage, backups, and documentation, while maintaining 99% uptime and a strong focus on customer experience.