ONSITE Salesforce Administrator & IT Lead

Wilmot Modular Structures, Inc.; White Marsh (MD); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Salesforce Administrator & Technology Lead to optimize their Salesforce platform while providing essential onsite IT support. This dynamic role combines CRM administration with hands-on technical assistance, ensuring seamless operations across the organization. You will be the key resource for managing Salesforce configurations, enhancing system capabilities, and supporting IT needs. If you are passionate about technology and enjoy working in a collaborative environment, this is the perfect opportunity to make a significant impact in a forward-thinking company.

Qualifications

• 3-5+ years of hands-on experience as a Salesforce Administrator.
• Salesforce Administrator certification preferred with solid knowledge of best practices.

Responsibilities

• Manage Salesforce users, permissions, and system configurations.
• Provide onsite IT support for desktops, laptops, and networking equipment.

Skills

Salesforce Administration

Troubleshooting

Problem-solving

Communication Skills

Networking

Windows Support

Microsoft 365

Education

Salesforce Administrator Certification

3-5+ years of experience

Tools

Salesforce (Sales Cloud)

IT Asset Management Tools

Job description

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Salesforce Administrator & Technology Lead

• Onsite/In-office Role

Department: Information Technology

Location: Onsite – White Marsh, MD

Reports To: Chief Operations Officer

Job Summary: Salesforce Administrator & Technology Lead supports and optimizes Wilmot’s Salesforce platform while serving as the go-to resource for onsite technical support. This blended role incorporates hands-on IT support with CRM administration, enabling smooth operations and technology alignment across the organization. THIS IS AN IN-PERSON POSITION.

Job Responsibilities:

Salesforce Administration (70%)

• Serve as the primary administrator for Salesforce (Sales Cloud), managing users, permissions, data integrity, bugs, enhancements, production issues and system configurations.
• Create and maintain dashboards, reports, workflows, validation rules, and custom objects to support business operations.
• Identify and implement process improvements using automation tools (Flows, Process Builder).
• Collaborate with department leaders to gather requirements and deliver system enhancements.
• Maintain security policies and ensure compliance with data governance standards.
• Manage Salesforce integrations with other systems and vendors.

Technology Lead / Onsite IT Support (30%)

• Provide front-line onsite IT support for desktops, laptops, printers, networking equipment, and mobile devices.
• Facilitate and support employee onboarding/offboarding, including hardware setup and account provisioning.
• Troubleshoot and resolve issues related to internet connectivity, email, and business applications.
• Maintain asset inventory and coordinate moves, adds, and changes for hardware and software.
• Support audio/visual systems for meetings and events.
• Provide other administrative assistance to support Customer Service, Project Management, and Sales Departments.
• Maintain Compliance in accordance with all policies and procedures, and Wilmot’s Core Values.
• Additional duties as required.

Required Skills & Qualifications:

• 3-5+ years of hands-on experience as a Salesforce Administrator (Sales Cloud preferred).
• Salesforce Administrator certification strongly preferred.
• Solid knowledge of Salesforce best practices and platform capabilities.
• Experience with basic networking, Windows support, and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work with technical and non-technical users.
• Have a solid work ethic that includes doing the right thing, being reliable, trustworthy and honest.

Preferred Experience:

• Experience working in construction, modular structures, or manufacturing environment.
• Familiarity with IT asset management and helpdesk tools.
• Understanding of security best practices and compliance standards.

Physical Requirements:

• Must be able to move about the office, operations center, and modular unit environments to install, maintain, or troubleshoot IT equipment.
• Frequent standing, walking, bending, kneeling, squatting, and reaching may be required.
• Must be able to lift and carry equipment or packages weighing up to 40 pounds.
• Occasional use of ladders or crawling under desks may be necessary to access hardware and cabling.
• Ability to remain in a stationary position for extended periods while working at a computer.

Wilmot Modular is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.