Onsite Real-Time Analytics & Scheduling Analyst – Mesa

Cognizant Technology Solutions Corporation; Mesa (AZ); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Real Time Analyst to optimize workforce productivity through real-time planning and dashboarding. The role focuses on scheduling, monitoring service levels, and responding to call volumes to ensure optimal staffing and client satisfaction.

Responsibilities include centralized reporting across workflows, building dashboards, and analyzing KPIs. Local candidates only; onsite role in Mesa, AZ with Cognizant’s benefits package and discretionary incentives.

Qualifications

• Strong analytical and problem-solving abilities with attention to detail.
• Effective interpersonal, verbal and written communication skills.
• Flexibility and adaptability to a fast-paced environment.

Responsibilities

• Responsible for centralized reporting of performance metrics across workflows.
• Assess, analyze, and report on employee productivity at multiple levels.
• Build dashboards and publish daily/weekly/monthly reports to clients and stakeholders.
• Monitor KPIs and identify patterns to address root causes.
• Maintain and update operational trackers and schedules.
• Produce workforce analyses and support staffing decisions.

Skills

Analytical thinking

Problem-solving

Interpersonal skills

Adaptability

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Google Suite

Job description

Cognizant is seeking a Real Time Analyst to optimize workforce productivity through real-time planning and dashboarding. The role focuses on scheduling, monitoring service levels, and responding to call volumes to ensure optimal staffing and client satisfaction.

Responsibilities include centralized reporting across workflows, building dashboards, and analyzing KPIs. Local candidates only; onsite role in Mesa, AZ with Cognizant’s benefits package and discretionary incentives.