Onsite Probate Specialist Grand Rapids Banking

Fifth Third Bank, N.A.; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Fifth Third Bank, N.A. in Grand Rapids, Michigan is seeking a Probate Specialist to manage bankruptcy and probate filings onsite.

You will initiate bankruptcy processes, coordinate with successors, attorneys, and courts, and ensure compliance with regulatory requirements across federal, state, and district levels. The role requires a High School Diploma and at least one year in bankruptcy, probate, or customer service, with strong analytical and communication skills.

Qualifications

• High school diploma required.
• Minimum one year customer service, bankruptcy, or probate related field in a call center.
• Strong analytical, organizational, and detail orientation.
• Ability to prioritize and manage multiple tasks in a fast-paced team environment.
• Strong experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Proficient with computer systems and data entry with moderate speed and accuracy.
• Strong oral and written communication skills.

Responsibilities

• Initiates internal bankruptcy processes and procedures for new bankruptcy filings.
• Contact with successor in interest, client, executor, or attorney to obtain cooperation and/or commitment.
• Submit claims to courts for inclusion in the estate and probate process.
• Assigns accounts to outside vendor for Bankruptcy representation such as adequate plan treatment, reaffirmation agreements, proofs of claim, and adversaries.
• Ensure both internal and vendor compliance on all regulatory requirements, bank policies and procedures, and bankruptcy and probate laws including unique requirements at the federal, state, and district level.
• Identify and elevate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program.
• Conducts research including but not limited to: title searches, statements, contracts, credit applications, lien verifications, customer files, payment copies and other miscellaneous research functions.
• Responsible for entering client information and account status updates via the appropriate Bank systems to ensure accuracy of information and bank compliance with bankruptcy regulations.
• Processes tickets for physical payments including trustee checks, vendor remittances, Life/Health Insurance carriers and other proceeds checks.
• Advises outside vendor to proceed with litigation on escalated issues, when evidenced necessary.
• Additional responsibilities as assigned

Skills

Analytical skills

Organizational skills

Detail-oriented

Communication skills

Customer service

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office Suite

Data entry

Job description

Fifth Third Bank, N.A. in Grand Rapids, Michigan is seeking a Probate Specialist to manage bankruptcy and probate filings onsite.

You will initiate bankruptcy processes, coordinate with successors, attorneys, and courts, and ensure compliance with regulatory requirements across federal, state, and district levels. The role requires a High School Diploma and at least one year in bankruptcy, probate, or customer service, with strong analytical and communication skills.