Onsite POC Quality & Compliance Specialist

Quest Diagnostics Incorporated; Westfield (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Quest Diagnostics Inc. seeks a POC Specialist to ensure the accuracy and reliability of Point of Care testing across hospital systems. This onsite role supports Kokomo and Westfield sites, requiring residency within a commutable distance.

You will draft policies, plan activities, maintain QC/PT, oversee regulatory prep (CAP/CLIA/TJC), and liaise with nursing directors to ensure quality patient care 24/7.

Qualifications

• Requires 2–3 years of experience in a clinical laboratory.
• Bachelor’s Degree in Medical Technology (BS) required; MT (ASCP) certification required.

Responsibilities

• Drafts POC policies, procedures and training materials.
• Plans and schedules POC activities for hospitals.
• Ensures regulatory compliance with CAP, CLIA and TJC.
• Oversees quality control and proficiency testing.
• Maintains POC testing equipment inventory and test lists by site.
• Represents POC in management meetings and committees.

Skills

Communication skills

Independent work

Education

Bachelor’s Degree in Medical Technology

Tools

Microsoft Office

POC software

HIS/LIS interfaces

Job description

Job Description

The POC Specialist is accountable for the accuracy and reliability of all laboratory testing provided by Point of Care staff (nurses, perfusionists, ED physicians, clinics, Respiratory Therapy, etc.) within the Hospital system. The supervisor assists hospital directors and managers by advising on supervision of staff performing POC testing.

This position is an Onsite position supporting Kokomo and Westfield sites.

The incumbent must reside in a reasonably commutable distance to these locations. (Required)

Responsibilities:

• The POC Specialist drafts all necessary policies, procedures and POC training and competency documents utilized by POC testing personnel.
• The POC Specialist plans and schedules POC activities for hospitals as needed.
• The POC Specialist assumes responsibility for the proper application of laboratory policies and procedures while providing oversight of Quality Control and Proficiency Testing ensuring regulatory compliance.
• Metrics for POC testing are maintained by the POC Specialist and provided by the 15th of each month to the Quality Assurance Supervisor. He/she is responsible for proper application of hospital policies and procedures, which direct the activities of POC.
• Provides nursing reports daily, weekly, monthly or as needed and reviews with QA supervisor and/or Laboratory Director.
• Responsibility for equipment validation, correlation, linearity and precision lies with the POC Specialist.
• POC Specialist, will oversee regulatory preparation, i.e. CAP, CLIA and TJCprep and attend hospital meetings for regulatory compliance. POC Supervisor is responsible to keep abreast of all changes in POC testing and regulations and serves as the subject matter expert in advising the Medical Director.
• The POC Specialist is responsible for investigating, reviewing, overseeing and implementing all new POC assays.
• The POC Specialist meets with QA designee at least bi-weekly and keeps abreast of all POC activities within AHC entities.
• The POC Specialist is responsible for making regular rounds to all entity units to speak with nurse managers/directors to ensure quality and patient care and to maintain rapport and a cohesive working relationship with hospital staff and physicians.
• The POC Specialist must attend nursing dept. meetings, if held,a minimum of once per quarter for assigned entities and must provide a written report of those activities to the Regional Director of Laboratory Services and the Medical Director.
• It is imperative the POC Specialist possess exemplary customer service skills. He/she must work with laboratory management team members and laboratory staff in a collaborative basis to ensure the teamwork necessary to support POC testing 24/7.
• The POC Specialist is required to address all POC issues.
• The POC Specialist is required to present POC data to the Laboratory Performance Improvement Committee.
• Maintains POC testing equipment inventory list.
• Maintains POC test list by site and location.
• The incumbent actively supports and complies with all company, hospital and departmental policies and procedures.
• Assures that all point of care testing (POCT) is performed in accordance to hospital policy and procedure and in accordance with the HCFA, CLIA'88, TJC and Department of Health State guidelines and standards.
• Responsible for the development and on-going maintenance of a detailed POC policy and procedure manual following selecting a format that meets accreditation and licensing requirements.
• Responsible for recommending and endorsing test methods, to include validation, documentation and installation of test systems initially and semiannually thereafter.
• Reports quarterly on the compliance status of all areas to the quarterly Laboratory Performance Improvement Committee.
• Reports as needed (daily, weekly and monthly) to nurse managers, directors and hospital administrators on POC compliance.
• Resolves technical issues with equipment and reagents in accordance with established policies and procedures.
• Administers Quality Assurance programs, evaluates and reports findings, and issues and maintains corrective action responses.
• Ensure that remedial actions are taken whenever test systems deviate from the Laboratory's established performance specifications.
• Enforces hospital policy and removes POCT access when a tester has violated policy.
• Develops training/orientation programs for POC testing staff.
• Develops training/orientation programs for lab staff on POCT procedures and databasemonitoring.
• Maintains and oversees the POCT laboratory central processing station (computer hardware/software) to ensure timely reporting of testing, Quality Control, billing, and regulatory compliance.
• Responsible for RALs interface of POCT analyzers.
• Establishes necessary budgetary controls and maintains costs at an acceptable level. Prepares reports detailing departmental activities, revenues, expenses, etc. as needed.
• Prepare POC budget for all entities.
• Attends hospital, department and laboratory management meetings and committees as required.
• Informs the Medical Director and the Regional Director of Laboratory Services of any problems associated with the proper performance of test procedures. Shares all complaints concerning the validity of test results, turnaround times, etc.
• Oversees equipment and test supply inventories to assure adequate supplies for uninterrupted operations.
• Maintains records of Quality Control and Proficiency testing as required for regulatory agencies.
• Assists with in-house and off-site inspections and educational programs as required.
• Adheres to all established laboratory safety requirements. Required to use (a) personal protective equipment, including latex gloves (b) engineering controls and/or (c) work practice controls as directed by management.
• Actively supports and complies with laboratory policies and procedures.
• Performs other job-related/miscellaneous duties as assigned by the Medical Director or Regional Director of Laboratory Services.

Qualifications:

Required Work Experience:

• Min of 2-3 years of experience in Clinical Laboratory required.

Physical and Mental Requirements:

• Physical activities include frequent walking, sitting, bending, lifting, stooping, kneeling, reaching, twisting and squatting. The ability to lift up to 30 lbs. in weight to a height of 5 feet and carrying moderately light loads for a distance of 50 feet.Color vision is required for accuracy in work.Atmosphere and environment associated with a clinical laboratory setting – toxic and/or hazardous chemicals/specimens with unpleasant odors.

Knowledge:

• Basic theoretical and operational knowledge of laboratory technologies and POC testing required.
• Working knowledge of Microsoft Office programs, i.e., Word, Excel, Power Point, Project, etc. as well as POC software.
• Working knowledge of computer hardware, interfaces and peripherals.
• Knowledge of organizational/departmental policies and procedures.
• Basic knowledge of HIS and LIS computer operations and interfaces.

Skills:

• Possess the communication skills necessary to effectively manage client concerns.
• Communication skills necessary to handle telephone inquiries from clients.
• Ability to work independently with little or no supervision.

Education

• Bachelor’s Degree Bachelor’s Degree in Medical Technology, BS (Required)

Licenses and Certifications

• MT (ASCP) (Required)

70920

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.