Onsite Night Guest Attendant

HMC Hotel Management Consulting; Wilkes-Barre (Luzerne County); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as an Onsite Night Guest Attendant at a vibrant hotel in Wilkes-Barre, Pennsylvania. This role is perfect for those who thrive in customer service and enjoy a dynamic work environment. You'll be the face of the hotel, ensuring guests have a pleasant experience during their stay. With responsibilities ranging from conducting property inspections to assisting guests and maintaining cleanliness, your proactive approach will shine. Enjoy the benefits of flexible pay options, medical coverage, and opportunities for career growth, all while living onsite in a supportive and performance-driven culture.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Free Room for Onsite Living

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Conduct regular inspections of the property ensuring safety and security.
• Assist with guest check-ins and check-outs, providing excellent service.
• Perform cleaning tasks and maintain laundry responsibilities.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Organizational Skills

Time Management

Tools

Computer Skills

Job description

Join to apply for the Onsite Night Guest Attendant role at HMC Hotel Management Consulting

1 week ago Be among the first 25 applicants

Exciting Opportunity: Onsite Night Guest Attendant at Woodspring Suites in Wilkes-Barre, Pennsylvania!

About the Role:

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Onsite Night Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. This position will live onsite and will typically work evening shifts and be on call overnight to oversee the property after hours, performing a wide variety of tasks.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $17.00 - $19.00.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.
• Living Onsite: Free room offered to coordinate overnight on call needs.

Primary Duties:

• Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Complete laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Perform cleaning tasks such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Prepare rooms that housekeeping was unable to clear during day shift.
• Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Be regularly on call overnight for afterhours guest needs.
• Other duties as assigned.

Preferred Qualifications:

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Physical Requirements:

• Repetitive climbing of stairs and occasionally ladders.
• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This description is not an employment contract. Employment remains “at will”. We comply with applicable laws and provide equal employment opportunities without discrimination. Reasonable accommodations are available for qualified individuals. We are a drug-free workplace.