Onsite Night Guest Attendant

Hotel Management and Consulting, Inc.; Lebanon (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Hourly rate

DailyPay access

Benefits package (medical/dental/vison

Employee Assistance Program

Career growth

Onsite housing

Job summary

Hotel Management & Consulting is seeking a positive, professional Onsite Night Guest Attendant who will be the face of the property, handling after-hours guest needs and coordinating overnight operations. This role lives onsite, typically works evening shifts and is on call overnight to ensure safety, cleanliness, and guest satisfaction across the property.

If you have guest service experience, strong communication and the ability to solve problems quickly, join our hospitality team and grow

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem‑solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Conduct regular property inspections during the night to ensure safety and security.
• Assist guests with check-in and check-out after hours with excellent service.
• Handle laundry duties including washing, drying, folding, and organizing linens.
• Perform cleaning and maintenance tasks such as vacuuming, dusting, and sanitizing public areas; prepare rooms as needed.
• Know and follow property emergency procedures to ensure safety of guests and property.
• Be on call overnight to handle after-hours guest needs.
• Other duties as assigned.

Skills

Customer service

Computer skills

Communication

Organization

Time management

Problem solving

Flexibility in schedule

Job description

About the Role

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Onsite Night Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. This position will live onsite and will typically work evening shifts and be on call overnight to oversee the property after hours, performing a wide variety of tasks.

Our Culture

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits

• Hourly Rate: Dependent on experience.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work‑related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.
• Living Onsite: Free room offered to coordinate overnight on call needs.

Primary Duties

• Property Inspections: Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest Services: Assist with checking in and checking out guests during after‑hours, providing excellent customer service and addressing any guest needs or concerns.
• Laundry Duties: Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• On Call Needs: Regularly be on call overnight for afterhours guest needs.
• Other Duties as Assigned.

Preferred Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem‑solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Physical Requirements

• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non‑merit‑based factors.

We comply with applicable federal, state, and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favourable hiring decision, we participate in E‑Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.