Night Guest Attendant

Hotel Management and Consulting, Inc. (HMC) / WoodSpring Suites; Ceres (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hourly pay based on experience

DailyPay access to earnings

Medical, dental, and vision benefits +

Job summary

Hotel Management and Consulting, Inc. is seeking a Night Guest Attendant to provide exceptional guest service during the overnight hours. You will check guests in/out after hours and address guest needs with a professional, problem-solving approach.

This role involves property inspections, laundry, cleaning, and following emergency procedures to ensure a safe and welcoming environment for all guests. Equal opportunity employer with opportunities for growth.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient in using computers and basic software.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proactive problem-solving mindset.
• Willingness to work a changing schedule.

Responsibilities

• Conduct regular property inspections during night shifts to ensure safety and security.
• Assist guests with check-in/out after hours and provide high-quality service.
• Perform laundry duties and maintain a clean, organized laundry area.
• Execute cleaning and maintenance tasks; restock supplies and prep rooms as needed.
• Follow emergency procedures and uphold property security standards.
• Perform other duties as assigned by management.

Skills

Customer service

Hotel operations

Communication skills

Organizational skills

Time management

Problem-solving

Flexible schedule

Job description

About the Role:

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Night Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. This position primarily involves working independently during the overnight shift.

Our Culture:

We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Property Inspections: Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest Services: Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Laundry Duties: Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Physical Requirements:

• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at will". These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.

We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.