Onsite Night Guest Attendant

HMC Hotel Management Consulting; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits you as an Onsite Night Guest Attendant at a dynamic hotel in Charlotte. In this pivotal role, you will be the welcoming face for guests, providing exceptional customer service during evening shifts and being on call overnight. This position offers a unique chance to live onsite, ensuring the property is secure and well-maintained while assisting guests with their needs. Join a performance-driven culture that values hard work and personal life balance, with ample opportunities for career growth and development. If you thrive in a fast-paced environment and are passionate about hospitality, this role is perfect for you!

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

Flexible Pay Options

Employee Assistance Program

Career Growth Opportunities

Free Onsite Room

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Strong organizational and problem-solving skills.

Responsibilities

• Conduct regular inspections of the property ensuring safety and security.
• Assist with guest check-ins and check-outs, providing excellent service.
• Perform cleaning tasks and maintain a clean laundry area.

Skills

Customer Service

Problem-Solving

Organizational Skills

Time Management

Education

High School Diploma

Job description

Exciting Opportunity: Onsite Night Guest Attendant at WoodSpring Suites in Charlotte, NC!

About the Role: Hotel Management & Consulting is seeking a positive, professional, and problem-solving Onsite Night Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. This position will live onsite and will typically work evening shifts and be on call overnight to oversee the property after hours, performing a wide variety of tasks.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $14.50- $16.50.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.
• Living Onsite: Free room offered to coordinate overnight on call needs.

Primary Duties:

• Property Inspections: Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest Services: Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Laundry Duties: Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• On Call Needs: Regularly be on call overnight for afterhours guest needs.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum of one year in customer service; hotel operations experience preferred.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Physical Requirements:

• Repetitive climbing of stairs and occasionally ladders.
• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.