Onsite- New Braunfels - Operations Manager

TaskUs; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

A leading company in outsourcing services is seeking an Operations Manager for their New Braunfels location. The ideal candidate will be responsible for leading a large team, ensuring operational excellence, and driving performance metrics. This role offers opportunities for professional growth within a People First culture.

Benefits

Comprehensive benefits packages

Employee well-being programs

Opportunities for internal mobility

Qualifications

• 2+ years managing supervisors in a call center or BPO environment.
• 1+ year experience in client relationship management.
• Strong communication, presentation, and team leadership skills.

Responsibilities

• Lead and manage a business unit of up to 150 FTEs.
• Oversee day-to-day operations and client relationships.
• Implement team development strategies and manage operational KPIs.

Skills

Communication

Team Leadership

Strategic Planning

Process Improvement

Client Engagement

Education

Bachelor's degree in Business Administration or related field

Job description

Onsite- New Braunfels - Operations Manager

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Onsite- New Braunfels - Operations Manager

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About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Operations Manager

Location: New Braunfels, Texas

1650 Independence Dr, New Braunfels, TX 78132

Reports To: Senior Operations Manager

About The Role

Imagine coming to work knowing you're not just chasing KPIs-you're solving real business problems through innovation. At TaskUs, your role as an Operations Manager is central to delivering the best possible customer experience for our clients. This is where operational excellence meets people-first leadership.

Key Responsibilities

• Lead and manage a business unit of up to 150 FTEs (minimum 90 FTEs).
• Oversee day-to-day operations and serve as the primary client point of contact, ensuring strong, collaborative relationships.
• Present performance insights during weekly, monthly, quarterly, and annual business reviews.
• Implement and execute advanced coaching structures and team development strategies.
• Manage operational KPIs including CSAT, AHT, Resolution Rate, Shrinkage (target shrinkage ≤10%).
• Oversee financial responsibilities: invoicing, billing, and budget allocations.
• Develop and execute teammate engagement plans, with or without a budget.
• Conduct interviews and hiring for Team Leader roles; promote a strong team culture.
• Ensure compliance with Occupational Safety and Health Management Systems (OSHMS) and participate in all relevant committees (e.g., COPASST).
• Drive scalable operations, performance management, and employee retention.
  
  
  

OSH & Compliance Responsibilities

• Ensure legal and internal compliance with occupational health and safety standards.
• Allocate appropriate resources for safety programs and system reviews.
• Support prevention and health promotion programs in collaboration with HSEQ.
• Actively participate in hazard identification and risk assessments.
• Ensure all safety procedures, training, and PPE usage are followed and maintained.
  
  
  

What We're Looking For

• 2+ years managing supervisors in a call center or BPO environment.
• 1+ year experience in client relationship management.
• (Nice to Have) Bachelor's degree in Business Administration, Management, or related field.
• Strong communication, presentation, and team leadership skills.
• Proven ability in strategic planning, resource management, and performance metrics execution.
  
  
  

Job Expectations

• Open and flexible schedule aligned with client operational hours.
• Ability to multitask and manage multiple clients and projects simultaneously.
• A proactive mindset to identify and solve problems with minimal oversight.
  
  
  

Key Competencies

• Strategic Planning
• Process Improvement
• Resource & Risk Management
• Team Leadership
• Client & Stakeholder Engagement
• Decision-Making
• Communication Excellence
  
  
  

Do you have what it takes to be a successful Operations Manager at TaskUs?

Apply now and let's find out.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Outsourcing and Offshoring Consulting

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