Onsite Mortgage Servicing Liaison

McMichael Taylor Gray, LLC; Peachtree Corners (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

McMichael Taylor Gray, LLC (MTG) is seeking an experienced Client Liaison to serve as an onsite representative at a designated mortgage servicing client location.

This role focuses on building relationships, coordinating communication, and ensuring accurate, timely handling of foreclosure matters in compliance with applicable requirements.

The candidate will work with MTG teams and the client to monitor file progression, resolve issues, and support a high level of service and risk mitigation.

Qualifications

• Bachelor’s degree required.
• Experience in mortgage servicing, foreclosure, default services, banking, or a legal environment strongly preferred.
• Familiarity with foreclosure and mortgage default processes, including bankruptcy and loss mitigation, preferred.
• Experience with LPS/ICE or similar mortgage servicing systems is a plus.
• Strong communication and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Ability to identify issues, take initiative, and work collaboratively toward resolution.
• Comfortable managing multiple priorities and deadlines in a fast-paced environment.
• Ability to work effectively and professionally in an onsite client environment.

Responsibilities

• Serve as firm’s onsite liaison and primary point of contact for assigned foreclosure matters.
• Build and maintain strong, professional relationships with mortgage servicing personnel and firm attorneys and staff.
• Monitor foreclosure files from referral through key milestones to help ensure timely and accurate progression.
• Coordinate communication between the client and firm regarding file status, documentation, outstanding requirements, and escalated issues.
• Review file information, documentation, and servicing system data for accuracy and completeness.
• Manage assigned tasks, events, holds, exceptions, and other workflow requirements within established deadlines.
• Ensure client and servicing systems are updated accurately and timely.
• Identify potential delays, quality concerns, or compliance issues and work with the appropriate teams to resolve them.
• Monitor attorney and vendor activity and escalation when appropriate.
• Assist with reporting, portfolio reviews, audits, and special projects.
• Collaborate with internal and external business partners to improve workflow, minimize delays, and mitigate risk.
• Maintain working knowledge of investor, insurer, regulatory, client, and state-specific foreclosure requirements.
• Provide responsive, professional communication consistent with the firm’s 24-hour response expectation.

Skills

Strong communication

Relationship-building

Organizational skills

Attention to detail

Multitasking

Onsite client environment

Education

Bachelor's degree

Tools

Mortgage servicing systems (LPS/ICE)

Job description

McMichael Taylor Gray, LLC (MTG) is seeking an experienced Client Liaison to serve as an onsite representative at a designated mortgage servicing client location.

This role focuses on building relationships, coordinating communication, and ensuring accurate, timely handling of foreclosure matters in compliance with applicable requirements.

The candidate will work with MTG teams and the client to monitor file progression, resolve issues, and support a high level of service and risk mitigation.