Onsite Medical Records Processor - ROI & PHI

Healthmark Medical; Pasco (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthMark Group is hiring for an Onsite Medical Records Processing Specialist in Pasco, WA. This entry-level position focuses on timely ROI requests, accuracy, and customer service.

Responsibilities include processing ROIs, validating PHI releases, and maintaining confidential handling of records in a fast-paced environment. Training provided; opportunities for growth within HealthMark Group.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI accuracy.
• Complete all STATs within an hour and maintain a 24-hour turnaround for other ROI requests.
• Keep all queues current.
• Validate requests and authorize release of PHI according to procedures.
• Perform quality checks on all work for accuracy, confidentiality, and invoicing.
• Maintain confidentiality, security, and ethics with PHI during transport, storage, and disposal.
• Complete legal affidavits and respond to questions as needed.
• Regularly scan ROI requests into the chart.
• Abide by ROI policy for HealthMark and clients.
• Maintain neat, professional appearance and observe client dress code.
• Keep a clean and orderly work area and properly store records.
• Maintain facility guide as needed.
• Provide excellent customer service with attentiveness and respect.
• Follow-through on promises.
• Be proactive in identifying patient complaints and de-escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.
• Assist clients, patients, and requestors with ROI status via phone.

Job description

HealthMark Group is hiring for an Onsite Medical Records Processing Specialist in Pasco, WA. This entry-level position focuses on timely ROI requests, accuracy, and customer service.

Responsibilities include processing ROIs, validating PHI releases, and maintaining confidential handling of records in a fast-paced environment. Training provided; opportunities for growth within HealthMark Group.