Onsite Maintenance Technician

AVI-SPL

Summit, Fort Washington (NJ, Montgomery County)

On-site

USD 43,000 - 53,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits including vision and…

Paid holidays, sick days, and personal

Training and professional development

Job summary

AVI-SPL, Inc. is seeking an Onsite Maintenance Technician to support customers at Summit, NJ with occasional visits to Fort Washington, PA. You will maintain AV/conferencing environments, troubleshoot issues, and assist with events and meetings, traveling as necessary.

The role emphasizes hands-on AV hardware, compatibility with vendor tools, and strong customer service. A valid driver's license and 1–3 years of AV experience are preferred.

Qualifications

High school diploma or equivalent.
1–3 years audiovisual integration experience preferred.
Valid driver's license required.
Basic knowledge of signal flow for audio/video/control.
Ability to use hand and power tools including soldering & crimping.

Responsibilities

Support AV, conferencing environments at Summit, NJ onsite with travel to Fort Washington, PA as needed.
Perform preventive maintenance and address equipment issues.
Troubleshoot, assess, and coordinate repairs; escalate to level 3 as required.
Set up, operate, and tear down AV for meetings and events.
Coordinate with vendors for servicing and training.
Monitor ServiceNow tickets and manage AV project tasks.

Skills

Communication skills

Hand & power tools

Independent worker

Computer literacy

Signal flow basics

Driver's license

High school diploma

1–3 years AV experience

Education

High School Diploma or equivalent

Tools

Microsoft Teams

Zoom

Microsoft Office

Q-SYS basics

Yealink/Neat panels

Job description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

Support audiovisual, conferencing, and integrated technology environments across multiple client locations, with primary assignment at Summit, NJ and routine onsite support at Fort Washington, PA approximately two days per week during the site stabilization period. Frequency of travel may be adjusted based on operational requirements and business needs.
Maintain conference room integrity in compliance with SOPs; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).
Perform up to second level problem determination in conference rooms and event spaces with the assistance of any software tools provided by the client, if necessary. Troubleshoot, assess, and coordinate equipment and systems repair, elevate to level 3 as required.
Executing all aspects of Integrated Systems including call set up, end user training, troubleshooting, & follow through on escalation of trouble incidents occurring during call.
Assist with the support and coordination of special events, for high profile senior executive meetings, town halls requiring Integrated Systems, standalone systems, as directed by client including but not limited to the following: Setting up, testing, operation, & tearing down of AV equipment. Troubleshoot and make adjustments as needed to projectors, displays, computers, audio and video conferencing equipment and operation of integrated AV systems.
Interface with technology vendors for equipment servicing, training, etc. whether warranty or routine maintenance.
Monitor IT data platforms ie. ServiceNow, etc. Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
Install small or portable videoconference and non-integrated AVhardware including cabling not requiring penetration of facilities structures.
Provide virtual meting support and consultation for meetings utilizing virtual platforms (Microsoft Teams, etc.). Monitor microphone, screenshare, camera video, screenshare for virtual meetings
Work with clients to help them plan for the technology-related aspects of their meetings.

Items to Consider

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves

Ability to effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
Ability to work and think independently and ensuring to meet deadlines
Intermediate computer knowledge
Knowledge of basic signal flow for audio, video and control
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Minimum of a High School Diploma or equivalent
Minimum of 1 – 3 years of audiovisual integration experience preferred

Nice-To-Haves

Formal education in Electronics or related field preferred
Preferred external training:
- Microsoft Teams and Zoom platforms
- Microsoft Suite
- Yealink, Neat touch pannels/portals
- Q-SYS basic knowlege
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

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