Onsite L2 Service Management Engineer

Nokia; Virginia Beach (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a Service Management L2 Specialist / Resident Engineer in Virginia Beach. The incumbent will ensure service delivery by monitoring performance, resolving issues, and enhancing processes for network visibility and fault restoration. Candidates should have strong technical skills in IP/MPLS provisioning and experience in training customer personnel. The role requires effective communication and collaboration onsite with the client's network operations team.

Qualifications

• Typically requires 4–6 years of relevant experience.
• Advanced knowledge of fault restoration processes.
• Ability to analyze service incidents and correlate with performance issues.

Responsibilities

• Monitor service levels and resolve escalated issues.
• Establish processes to improve network visibility.
• Enhance outage management workflows.

Skills

Technical Expertise

Advanced knowledge of IP/MPLS provisioning

Proficiency in Nokia routers and switches

Expertise in network element configuration

Problem-Solving and Analytical Skills

Strong troubleshooting skills

Experience in creating documented workflows

Ability to deliver effective training

Strong interpersonal skills

Ability to work effectively in dynamic environments

Education

Bachelor's degree or higher in a relevant field

Job description

A leading telecommunications company is seeking a Service Management L2 Specialist / Resident Engineer in Virginia Beach. The incumbent will ensure service delivery by monitoring performance, resolving issues, and enhancing processes for network visibility and fault restoration. Candidates should have strong technical skills in IP/MPLS provisioning and experience in training customer personnel. The role requires effective communication and collaboration onsite with the client's network operations team.