Onsite IT Support Technician | Troubleshooting & Training

Hammer IT Consulting, Inc.; Naples (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Hammer IT Consulting, Inc. is seeking an experienced IT Support Technician to provide onsite troubleshooting, technical support, and end-user training for client systems in Naples, Florida.

The role covers computers, servers, firewalls, networks, and cloud services with a focus on customer satisfaction. The ideal candidate holds a Bachelor’s degree in Computer Science or related field, 2 years of network experience, and at least two major certifications (MCSA, CCNA, Network+, A+, Security+).

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Minimum 2 years of direct work experience in a network environment.
• At least two major manufacturer certifications (MCSA, CCNA, Network+, A+, Security+).

Responsibilities

• Identify, troubleshoot and resolve hardware, software and network problems for end-users.
• Configure and install Windows and Macintosh operating systems in response to network demands.
• Setup and maintain IT security software solutions, firewalls, routers, and access points.
• Train end-users on OS and application features across platforms.
• Perform primary network system administration on servers as needed.
• Install and troubleshoot network cabling infrastructure and local area network equipment.
• Collaborate with vendors to resolve hardware and OS issues.
• Work with software vendors to resolve application problems.
• Research and implement enhancements to improve system performance.

Skills

Windows & MacOS support

Networking basics

IT security basics

Customer service

Server administration

Troubleshooting

Education

Bachelor's degree in Computer Science

Job description

Hammer IT Consulting, Inc. is seeking an experienced and motivated IT Support Technician to join the team as an Independent Contractor. In this role, you will be responsible for providing onsite troubleshooting, technical support, and employee training for a diverse range of client systems, including computers, servers, firewalls, networks, and cloud services. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer-centric approach.

Job Responsibilities

• Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the local and wide area network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.
• Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
• Works with and troubleshoots a number of software products.
• Setup and maintain IT Security Software Solutions, Firewalls, Routers, and Access Points.
• Trains end-users on the use and features of the various operating systems and applications on the various platforms.
• Performs primary network system administration on network servers as needed.
• Installs, certifies and troubleshoots network cabling infrastructure, including a wide variety of local area network equipment and software.
• Frequently works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
• Works with software manufacturers to resolve application problems to meet end-user daily computing needs.
• Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
  
  
  

Qualifications

• Bachelor’s degree in Computer Science or a related field of study preferred.
• 2 years of direct work experience in a network environment.
• At least two major manufacturer certifications (Microsoft MCSA, Cisco CCNA, CompTIA Network+, CompTIA A+, CompTIA Security+).
• Strong problem identification, troubleshooting and problem resolutions skills.
• Able to build and maintain lasting relationships with customers.
• Ability to work individually and as part of a team.
• Must possess a valid FL driver’s license and vehicle.
• Must display sophisticated writing and interpersonal communication skills.
• Excellent organizational skills and ability to work independently.
• Ability to learn quickly, multi-task and take on new responsibilities.
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.