Onsite IT Support Analyst I - Client-Embedded

Socket.dev; Georgia; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K with matching contributions

Excellent medical, vision, and dental

Unlimited PTO

Travel not primary

Job summary

LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day onsite IT support as part of a client-specific staffing engagement in Cumberland, GA. The role emphasizes client relationship management, ticket handling, and learning the client environment while representing LayerCake in daily operations.

You will resolve Level 1 issues, manage tickets with runbooks, and maintain clear communication with end users and IT stakeholders.

Qualifications

• 1–2 years in IT support, help desk, or technical customer service.
• Basic understanding of Windows and macOS operating systems, cloud productivity platforms, and common business applications.
• Strong written and verbal communication, professional demeanor, and willingness to learn.

Responsibilities

• Resolve assigned service tickets using runbooks and knowledge bases.
• Provide Level 1 support incl. password resets, account management, basic workstation troubleshooting, printer support.
• Maintain client relationship, provide proactive updates, and document activity.

Skills

Windows basics

macOS basics

Cloud productivity tools

Business applications

Communication skills

Client-focused

Education

CompTIA A+ or equivalent

Tools

PSA / ticketing platforms

RMM tools

Remote support tools

Job description

LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day onsite IT support as part of a client-specific staffing engagement in Cumberland, GA. The role emphasizes client relationship management, ticket handling, and learning the client environment while representing LayerCake in daily operations.

You will resolve Level 1 issues, manage tickets with runbooks, and maintain clear communication with end users and IT stakeholders.