Onsite IT Service Desk Technician

The Salvation Army

Cleveland (OH)

On-site

USD 42,000 - 62,000

Full time

10 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off

403(b) retirement plan

Non-contributory Pension

Job summary

The Salvation Army is seeking an IT Service Desk Technician to provide technical assistance to end-users and systems across our organization. The role emphasizes incident and request management, strong customer service, and collaboration with multiple IT functions to ensure timely issue resolution.

You will support Windows PCs, Macs, Microsoft 365 apps, mobile devices, and related peripherals onsite, with approximately 35 hours per week.

Qualifications

Associate's Degree in IT, Computer Science, Information Systems, or equivalent
Minimum 3 years of experience in Help Desk/Service Desk/Desktop Support or similar
Experience with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint Online)
Experience with identity/access management, MFA, endpoint security, cybersecurity best practices
Experience using ticketing/service management platforms

Responsibilities

Provide first-level and intermediate technical support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot network connectivity and support remote access
Process approved service requests such as password resets and software installs
Assist with identity and access management and security standards
Install, configure and support enterprise apps in line with cybersecurity and Change Management
Perform advanced troubleshooting and escalate to appropriate teams
Serve as SME in designated technology areas and mentor peers
Develop knowledge articles and training materials