Onsite IT Service Desk Analyst I - Fast-Paced Tech Support

Great Day Improvements; Twinsburg (OH); On-site; USD 30,000 - 39,000; Full time

Job summary

Great Day Improvements is hiring an IT Service Desk Analyst I to be located onsite in Twinsburg, OH. You will be the first point of contact for IT support, handling tickets across hardware, software, email, and basic network issues, and guiding end users with clear, customer-focused communication.

The role requires strong customer service skills, attention to detail, and a willingness to learn; you will work with Tier II teams for escalations and contribute to knowledge articles and process

Qualifications

• 1-3 years IT support or service desk experience.
• CompTIA A+ or ITF+ certification preferred.
• Associate or Bachelor’s degree in IT or related field, or equivalent professional experience.

Responsibilities

• Manage Service Desk tickets from intake through resolution or escalation, logging, categorizing, prioritizing requests; document symptoms, troubleshooting, and resolutions; provide updates; meet SLA expectations.

Skills

Customer service

Windows support

Ticketing systems

Remote support

ITIL basics

Documentation

Education

Associate or Bachelor’s degree in Information Technology or related field

CompTIA A+ or ITF+ certification

Tools

Ticketing systems

Remote support tools

Job description

Great Day Improvements is hiring an IT Service Desk Analyst I to be located onsite in Twinsburg, OH. You will be the first point of contact for IT support, handling tickets across hardware, software, email, and basic network issues, and guiding end users with clear, customer-focused communication.

The role requires strong customer service skills, attention to detail, and a willingness to learn; you will work with Tier II teams for escalations and contribute to knowledge articles and process