Onsite IT Field Services & IMAC Support (CIS)

Cognizant Technology Solutions Corporation; Jackson (MS); Sur place; USD 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

401(k) plan

Paid time off

Parental Leave

Stock Purchase Plan

Résumé du poste

Cognizant Technology Solutions Corporation seeks a Field Services Support professional to deliver onsite end-user support across client locations. The role covers IMAC, break-fix, asset management and project support, with travel between sites as required.

You will manage SLAs, coordinate VIP support and handle Level 1/2 incidents, ensuring device imaging, provisioning and asset lifecycle updates in ITSM tools. This is a full-time onsite role with opportunities for growth and strong benefits.

Qualifications

• 0-2 years in IT end-user/field services support.
• Familiar with ITIL incident, request, change, problem and asset management.
• Hands-on experience with ITSM tools such as ServiceDesk Plus, ServiceNow or BMC Remedy/Helix.
• Strong Windows and MacOS endpoint knowledge, M365, AD/Entra ID, Okta, CrowdStrike, Webex.

Responsabilités

• Monitor queues and assign, balance and re-prioritize work based on SLA.
• Coordinate VIP and executive support, critical incidents and site outages.
• Own IMAC requests, including setting up computers, peripherals and software.

Connaissances

IT end-user support

ITIL processes

Multi-site coordination

Formation

High School diploma

Associate degree

Bachelor’s degree

Outils

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy

Active Directory

Description du poste

Cognizant Technology Solutions Corporation seeks a Field Services Support professional to deliver onsite end-user support across client locations. The role covers IMAC, break-fix, asset management and project support, with travel between sites as required.

You will manage SLAs, coordinate VIP support and handle Level 1/2 incidents, ensuring device imaging, provisioning and asset lifecycle updates in ITSM tools. This is a full-time onsite role with opportunities for growth and strong benefits.