Onsite Help Desk Analyst - Tier 1 IT Support

Inabia Software & Consulting Inc.; Pennsylvania; On-site; USD 36,000 - 60,000; Full time

Job summary

Inabia Software & Consulting Inc. seeks a Help Desk Analyst with 1+ year of field experience for a long-term contract position in Dauphin County, PA. The role is 100% onsite at the Riverfront Office Center, focused on phone-based support, password resets, and application assistance.

The ideal candidate has strong customer service skills and basic IT knowledge, with the ability to learn IT concepts and support users with varying tech literacy. Training is provided.

Qualifications

• 1+ years of IT Service Desk or Call Center experience.
• Experience with call tracking and ticketing software.
• Ability to support users with limited IT knowledge of computers, software, hardware and systems.
• Strong communication and organizational skills.
• Basic IT concepts and Windows 7/Office 365 familiarity.

Responsibilities

• This is a Tier 1 role handling on-phone support throughout the day.
• Perform password resets and user provisioning.
• Provide on-site application support at the DMV facility.
• Maintain customer service standards and document issues.
• Collaborate with team and relay information clearly.

Skills

Call tracking

Ticketing systems

Customer service

Communication skills

Active listening

Education

Associate degree or technical study

Tools

Office 365

Active Directory

Windows OS

Job description

Inabia Software & Consulting Inc. seeks a Help Desk Analyst with 1+ year of field experience for a long-term contract position in Dauphin County, PA. The role is 100% onsite at the Riverfront Office Center, focused on phone-based support, password resets, and application assistance.

The ideal candidate has strong customer service skills and basic IT knowledge, with the ability to learn IT concepts and support users with varying tech literacy. Training is provided.