Onsite GPU Data Center Technician (Second/3rd Shift)

JCTTEK; Charlotte (NC); Hybrid; USD 57.000 - 81.000; Vollzeit

Zusammenfassung

Jcttek is seeking a Data Center GPU Server Operations Technician / OSE Resource for Charlotte, NC. The role focuses on onsite worker coverage during evening, overnight, and weekend hours in a large-scale GPU server environment.

Hybrid model with on-site presence is required to address hardware issues and maintain service availability. The position involves troubleshooting cables, transceivers, GPUs, and power procedures, plus careful documentation and escalation with remote teams to restore

Qualifikationen

• Experience supporting enterprise data center, server, networking, or onsite infrastructure operations.
• Demonstrated ability to troubleshoot physical-layer issues involving cables, transceivers, optics, ports, and connectivity paths.
• Hands-on experience with server hardware break/fix and component replacement.
• Ability to work safely around high-density compute, GPU systems, racks, cabling, and facility power.
• Willingness and ability to perform controlled power pulls or power cycles when authorized.
• Strong troubleshooting discipline, attention to detail, and ability to follow documented procedures.
• Comfortable working independently during off-hours while escalating appropriately when needed.
• Ability to document incidents and communicate effectively across shift handoffs and distributed teams.
• Availability for second- and third-shift coverage, including evenings, overnight hours, weekends, and rotation-based support as needed.

Aufgaben

• Monitor and support day-to-day operations for the onsite GPU server environment.
• Respond to hardware and connectivity incidents during evening, overnight, and weekend coverage windows.
• Troubleshoot and remediate cable, transceiver, and connectivity issues, which are among the most common failure modes in the environment.
• Inspect, reseat, replace, and validate cables and optical or copper transceivers in accordance with approved procedures.
• Perform controlled power pulls and power cycles when required, following site safety, change-control, and escalation procedures.
• Investigate recurring issues involving GPUs and CX-8 adapters or related connectivity components.
• Support hardware break/fix activities, including component replacement, post-repair validation, and return-to-service testing.
• Coordinate with remote engineering and support teams to isolate faults and restore service at scale.
• Capture clear incident notes, actions taken, component details, and validation results in the designated operational systems.
• Identify repeat failure patterns and elevate trends, capacity concerns, and operational risks.
• Follow data center access, safety, ESD, change-management, and chain-of-custody requirements.
• Contribute to runbooks, shift handoff notes, operational checklists, and continuous-improvement activities.

Jobbeschreibung

Jcttek is seeking a Data Center GPU Server Operations Technician / OSE Resource for Charlotte, NC. The role focuses on onsite worker coverage during evening, overnight, and weekend hours in a large-scale GPU server environment.

Hybrid model with on-site presence is required to address hardware issues and maintain service availability. The position involves troubleshooting cables, transceivers, GPUs, and power procedures, plus careful documentation and escalation with remote teams to restore