Onsite Enterprise App Support Analyst

Clark Construction Group, LLC; United States; On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

Paid time off

Retirement/401k

Life insurance

Job summary

Clark Construction Group, LLC is seeking an Applications Support Analyst to be the primary technical contact for enterprise business applications. This onsite role in McLean, VA focuses on Tier 1 support, incident logging, and guiding users to quick resolutions while maintaining a high level of customer service.

Ideal candidates will have 1–2+ years in IT Help Desk roles, strong communication skills, and experience with ServiceNow/Jira Service Desk/Zendesk.

Qualifications

• 1–2+ years in a dedicated IT Help Desk or Service Desk role.
• Foundational understanding of enterprise application concepts (user provisioning, access management, SSO/MFA).
• Proven record of delivering strong customer service in a fast-paced technical environment.
• Excellent verbal and written communication with clarity and professionalism.
• Able to learn new applications and systems quickly and independently.
• Proficient with IT ticketing systems like ServiceNow, JIRA Service Desk or Zendesk.
• Strong organizational skills to manage a high volume of requests.
• Aligned with Clark Standards of Excellence: Self-Motivated, Team Player, Accountability, Innovation.

Responsibilities

• Provide Tier 1 technical support for internal employees via ticketing, email, and phone.
• Log, categorize, and prioritize incidents and service requests in the ITSM platform.
• Diagnose and resolve common issues related to application functionality, accounts, and password management.
• Perform initial triage to identify root causes and resolve without escalation when possible.
• Communicate clearly with non-technical users and maintain a courteous, responsive approach.
• Route complex issues to specialized administrators with detailed documentation for handover.
• Learn the architecture of enterprise apps to expand troubleshooting capabilities.
• Contribute to the knowledge base with articles and guides.
• Monitor daily systems and dashboards to identify potential interruptions.

Skills

IT Help Desk

Customer Service

Ticketing System

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

JIRA Service Desk

Zendesk

Job description

Clark Construction Group, LLC is seeking an Applications Support Analyst to be the primary technical contact for enterprise business applications. This onsite role in McLean, VA focuses on Tier 1 support, incident logging, and guiding users to quick resolutions while maintaining a high level of customer service.

Ideal candidates will have 1–2+ years in IT Help Desk roles, strong communication skills, and experience with ServiceNow/Jira Service Desk/Zendesk.