Onsite Endoscopic Specialist

KARL STORZ SE & Co. KG; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical / Dental / Vision including a 

3 weeks vacation accrual

Paid holidays

Parental leave

401(k) match

Tuition assistance

Job summary

KARL STORZ SE & Co. KG is seeking an Onsite Endoscopic Specialist to support OR, SPD, and BioMed teams in a hospital setting in Durham, NC. The role involves hands-on service, troubleshooting, and ensuring equipment readiness for procedures.

You will work closely with OR and Sterile Processing teams to resolve issues in real time and help healthcare professionals deliver exceptional patient care, with opportunities for growth across sales, training, and technical support within the company.

Qualifications

• Experience in healthcare, sterile processing, surgical technology, medical device support, sales, customer service, or a related field.
• Strong communication and interpersonal skills with the ability to effectively collaborate across clinical teams.
• Proven ability to manage multiple priorities in a fast-paced, service-focused environment.
• Working knowledge of Microsoft Office applications, including Excel and reporting tools.

Responsibilities

• Provide on-site support and expert service to OR, SPD, and BioMed teams to ensure seamless surgical operations.
• Set up, inspect, and troubleshoot video towers, camera systems, light sources, and other KARL STORZ technologies.
• Support surgical procedures by identifying and resolving equipment-related issues in real time.
• Coordinate repairs, exchanges, and service requests while maintaining visibility into equipment status and inventory.
• Transport, clean, sterilize, package, and inspect surgical instruments to ensure procedural readiness and compliance.
• Build trusted relationships with hospital personnel by delivering exceptional service and technical support.

Skills

Healthcare experience

Sterile processing

Surgical technology

Customer service

Excel

Education

High school diploma or equivalent

Associate's degree or higher

CRCST certification or willingness to obtain certification

Tools

Microsoft Office

Job description

At KARL STORZ, we take pride in helping patients
through some of the toughest journeys of their lives.
We are making contributions that matter.
Regardless of your role, YOU improve patients’ lives every day.

Get to know us and join our teamas

Onsite Endoscopic Specialist

Job Function: Repair & Service

Location: US

Work Location (for field-based positions): Durham, NC

Work Flexibility: Field-based (Hospital)

At KARL STORZ, we believe great careers are built from within. Internal mobility is more than filling open positions. It's about creating opportunities for our employees to learn, grow, and make an even greater impact. If you're ready for a new challenge and believe your skills can contribute to another part of the organization, we encourage you to apply and continue your career journey with us.

About the Role

One of the most rewarding ways to advance your career with KARL STORZ is by joining our Onsite Endoscopic Specialist (OES) team. In this hands-on, customer-facing role, you will support advanced endoscopic technologies, surgical instrumentation, and visualization systems directly within a hospital environment.

Working closely with Operating Room (OR), Sterile Processing (SPD), and BioMed teams, you will play a critical role in ensuring equipment readiness, supporting clinical workflows, and helping healthcare professionals deliver exceptional patient care. This role offers daily exposure to cutting-edge medical technology while providing a strong foundation for future opportunities across sales, leadership, training, technical support, and other areas within KARL STORZ.

If you are service-oriented, thrive in fast-paced environments, and are motivated by solving problems and supporting customers, this is an exciting opportunity to continue growing your career with a global MedTech leader.

Shift: Monday to Friday,

What You'll Do

• Provide on-site support and expert service to OR, SPD, and BioMed teams to ensure seamless surgical operations.
• Set up, inspect, and troubleshoot video towers, camera systems, light sources, and other KARL STORZ technologies.
• Support surgical procedures by identifying and resolving equipment-related issues in real time.
• Coordinate repairs, exchanges, and service requests while maintaining visibility into equipment status and inventory.
• Transport, clean, sterilize, package, and inspect surgical instruments to ensure procedural readiness and compliance.
• Build trusted relationships with hospital personnel by delivering exceptional service and technical support.

What You Bring

• High school diploma or equivalent required.
• Experience in healthcare, sterile processing, surgical technology, medical device support, sales, customer service, or a related field.
• Strong communication and interpersonal skills with the ability to effectively collaborate across clinical teams.
• Proven ability to manage multiple priorities in a fast-paced, service-focused environment.
• Working knowledge of Microsoft Office applications, including Excel and reporting tools.
• Ability to meet the physical requirements of the role, including lifting and transporting equipment up to 25 pounds.

Nice to Have:

• Associate's degree or higher.
• CRCST certification or willingness to obtain certification.
• Experience supporting surgical instruments, endoscopy equipment, or medical devices.
• Knowledge of operating room, sterile processing, or healthcare workflows.

What Will Make You Successful

• A customer-first mindset and passion for supporting healthcare professionals.
• Strong critical thinking and troubleshooting abilities in high-pressure clinical environments.
• The ability to quickly learn and adapt to new technologies, processes, and products.
• Excellent organizational skills and attention to detail.
• A collaborative approach that fosters strong relationships with customers, colleagues, and clinical staff.
• Professional communication skills and confidence interacting with stakeholders at all levels.

Continue building your career at KARL STORZ. Your experience and contributions have already helped drive our success, and this opportunity offers a chance to expand your impact while continuing our mission of improving patient care worldwide.

#LI-KY

MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Medical / Dental / Vision including a state-of-the-art wellness program and access to pet insurance, too!
• 3 weeks vacation accrual for full time roles,* paid holidays plus paid sick time too
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 66.67% (4%) of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• HSA Savings Accounts with company contribution
• Life, STD & LTD Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!
  * Field sales, internships, and roles that are regularly scheduled to work less than 30 hours per week are not eligible for vacation, except where required by law.
  Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
  KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as acondition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to askhow credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.