Onsite Electro-Mechanical Technician

Bluecrest; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative leader in enterprise print and customer communications is seeking an experienced Electro-Mechanical Technician. In this dynamic role, you will leverage your troubleshooting expertise to ensure optimal performance of complex mechanical equipment. You will proactively perform maintenance, manage customer relationships, and contribute to a supportive and inclusive work environment. Join a forward-thinking company that values collaboration, accountability, and innovation while providing a competitive benefits package. If you are a self-motivated individual with a passion for client success, this could be the perfect opportunity for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Savings Plans

Employee Assistance Programs

Wellness Programs

Qualifications

• 1+ years experience troubleshooting complex mechanical equipment.
• Strong background in electro-mechanical equipment maintenance.

Responsibilities

• Schedule and perform preventative maintenance on equipment.
• Manage customer calls and ensure timely incident resolution.

Skills

Troubleshooting

Repair Skills

Customer Relationship Management

Electro-Mechanical Equipment Knowledge

Education

High School Diploma or Equivalent

Tools

Diagnostic Tools

Hand Tools

Job description

BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, and sorters and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.

Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians. Advancing our clients' operations to meet the demands of the future takes a great team and hard work.

We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish.

Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.

It is the essence of how we interact and work. It's how things get done at BlueCrest.

Job Description

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
• Have a high-level of ethics and commitment as well as being a self-starter.

If this sounds like you, then you may be a great fit for BlueCrest.

You are:

An experienced Electro-Mechanical Technician who may come from various fields such as business machine repair, Printer, Inserter, Sorter service experience, Tecnau equipment and or from the automotive repair industry with strong troubleshooting and repair skills who is energetic self-motivated with a positive attitude. You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied.

You will:

• Proactively schedule and perform preventative maintenance.
• Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction.
• Plan and perform equipment upgrades and new installations.
• Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.

Qualifications

• A minimum of 1 year experience trouble-shooting and repairing complex mechanical equipment.
• Strong experience working on electro-mechanical equipment.
• A minimum of two years proven experience in building and enhancing Customer relationships.
• A valid driver's license is required.
• Must maintain reliable transportation to travel to and from customer locations.
• The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
• Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice.

Anticipated Close Date

EEO Statement

BlueCrest is proud to be an equal opportunity employer. We are committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment and retaliation. We provide equal employment opportunities to all persons without regard to race, ethnicity, creed, color, religion, age, sex, national origin, disability status, marital or familial status, genetics, pregnancy, veteran status, sexual orientation, gender identity or expression, or any other characteristic for which discrimination is prohibited by law.

Compensation

$25.00

As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.

About the company

Look to BlueCrest for the world’s most comprehensive line of production printers, inserters, sorters, parcel solutions and software.