Onsite Desktop Support Pro | Windows & MS 365

Creative Solutions Services, LLC

Santa Fe (NM)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

Creative Solutions Services, LLC is seeking a Desktop Support Technician for on-site support in Santa Fe, NM. The role covers desktop hardware/software support, end-user assistance, and ticket management in a Microsoft environment.

Responsibilities include resolving issues via phone, email, or in person, coordinating with vendors, and documenting resolutions. This 11-month contract emphasizes timely responses and adherence to SLAs in a fast-paced IT setting.

Qualifications

Hands-on experience supporting desktop environments, including hardware and software.
Strong troubleshooting skills across hardware, software, and basic networking issues.
Experience with ticketing/service management platforms (e.g., ServiceNow or similar).
Experience supporting a Microsoft environment: Windows OS, Microsoft 365, Outlook, Teams, AD.

Responsibilities

Perform PC and laptop break/fix support, including hardware/software installation and troubleshooting.
Provide end-user support via in-person, phone, email, and remote tools; respond to tickets promptly.
Manage ticket lifecycle in a service management system per SLAs.
Diagnose and resolve technical issues through structured troubleshooting and root-cause analysis.
Support internal teams and vendor contacts to resolve hardware/software issues.
Ensure desktop systems integrate with enterprise infrastructure (fileservers, email, conferencing, business apps).
Maintain documentation of incidents, resolutions, and changes; contribute to knowledge base.
Prioritize and manage multiple tickets based on urgency and impact.