Onsite Deployment Engineer

Assured Information Security, Inc.; San Antonio (TX); On-site; USD 102,000 - 142,000; Full time

Job summary

Join a forward-thinking company as an Onsite Deployment Engineer, where you'll serve as the Subject Matter Expert for SecureView at a government site. This role involves a blend of technical expertise and customer interaction, ensuring smooth operations of critical software systems. Your responsibilities will include system administration, user training, and troubleshooting, all while being part of a mission-driven team. With a commitment to excellence and innovation, you will contribute to national security efforts and work in a collaborative environment that values your skills and growth.

Benefits

Employer paid health insurance

7% contribution to 401k

Flexible work environment

Professional development opportunities

Qualifications

• 5 years of IT deployment or service delivery experience.
• TS/SCI security clearance required.
• Experience with Linux/RHEL and Windows Server.

Responsibilities

• Administer SecureView solutions on-site with government customers.
• Develop and execute test plans for hardware/software validation.
• Provide user training and support for SecureView implementation.

Skills

Windows Systems Administration

Linux Systems Administration

Network Troubleshooting

Technical Documentation

User Training

Root Cause Analysis

Education

Bachelor's degree in Computer Science

Equivalent combination of education and experience

Tools

VMware

Citrix

Job description

Assured Information Security (AIS) is looking for an Onsite Deployment Engineer to join our SecureView team at Lackland Air Force Base! AIS is the developer of SecureView, a government off-the-shelf (GOTS) software product. This position requires an active TS/SCI.



How You'll Succeed

This position will be the SecureView Subject Matter Expert (SME) on-site with a government customer. Daily duties will range from administration of the SecureView solution at a customer site and training new users and administrators to highly technical root cause analysis, testing and validation of issues. We're looking for candidates with customer-facing/DoD onsite experience, knowledgeable with Windows and Linux systems, experience with networking devices as well as troubleshooting and resolution of issues. Role and responsibilities include:

• The operational maintenance, support and upgrades for operating systems, workstations and servers


• Developing and executing test plans for hardware/software validation and performance analysis


• Providing user familiarization training


• Performing in-depth triage and investigation of issues


• Conducting hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configuration guidelines


• Developing installation, testing and other technical documentation and diagrams


• Maintaining infrastructure, including all hardware and software, for SecureView implementation


• Supporting customer calls

Who You Are

You're a self-starter who is ready to learn and grow while representing AIS and SecureView at a customer site. Under minimal supervision, you'll be able to perform software installations and upgrades to operating systems and layered software packages and act as the SME for assessments and provides Tier 4 support for SecureView implementation.



Your Expertise

• Bachelor's degree in Computer Science, Information Technology Management, Computer Engineering or a related field of study with 5 years of experience in performing IT deployments or service delivery in an end user/customer environment OR equivalent combination of education and experience.


• Must possess a TS/SCI security clearance.


• Ability to travel 10% to 25% for job-related activities as required.


• 2 years of experience in working directly with and supporting end-users in an IC environment.


• 2 years of experience implementing and staffing IT deployment teams, operations, help desks and other customer support functions.


• 2 years of experience with Linux/RHEL.


• 2 years of experience with Windows Server


• Active certification compliant with DoD 8570 IAT Level II or higher (i.e., CompTIA Security+ CE)

What Sets You Apart

• Strong familiarity with cross-domain systems and/or virtualization?and VDI environments?(Citrix, VMWare)?


• Experience deploying IT solutions software in DoD/IC facilities CONUS and OCONUS?


• Able to design and implement both Linux and Windows systems and deployments


• Knowledgeable of issues related to system installs in the Intelligence community and DoD intelligence sites, including site sensitivities as well as highly demanding user and site managers


• Understanding of hypervisors including Xen, VMWare and Citrix


• Experience with technical troubleshooting and root cause analysis


• Experience in working directly with and supporting end-users in an IC environment

The Impact

AIS is a leading cyber and information security company supporting mission critical operations across the DoD, intelligence community, commerce and beyond. Our roots trace back to the very beginnings of cybersecurity research, when a group of hackers worked around a pool table until they became profitable enough to order office furniture. They hung a pirate flag on the wall to represent their decision to do things differently. Those pioneers started AIS because they not only believed in the potential of the industry, but the necessity to provide the United States with the offensive and defensive capabilities needed to gain the high ground in cyber warfare.

Decades later, the pirate flag waves tall outside of our headquarters, and we continue to develop and envision technologies that protect our nation and our warfighters. The challenge is that there is no end in sight. We're looking for the best and brightest people to support our mission. When you join our team, no matter your role, you'll be contributing to the security of our nation and our way of life.



The Culture

You're not just a number here. Founded in 2001, AIS is a privately-owned company committed to excellence in all facets. We pride ourselves on offering some of the best benefits seen in the industry and ensuring our brilliant team members have exciting, challenging and impactful work and a fun, values-driven environment to collaborate in. We celebrate the unique backgrounds and experiences of our people and encourage new ideas, innovation and the autonomy to create the future and career they want with our support.



EOE/AA Disability/Veteran

US Salary Range: $102,000 - $142,000

The salary offered to a selected candidate will be based on several factors including location, skills, and experience. In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation.