Mailroom Specialist

Ricoh USA, Inc.; Hartford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, life, and disability 

Retirement Savings Plan (401K)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is hiring a Senior On-Site Service Specialist in Hartford, CT. You will perform maintenance, troubleshoot issues, and provide reception services to ensure seamless service delivery in a high-volume environment.

The role emphasizes strong communication and teamwork, with duties spanning from equipment support to customer interaction and basic administrative tasks. A high school diploma or GED plus relevant experience is required.

Qualifications

• High school diploma or GED with at least 1 year of relevant work experience.
• Basic computer skills; familiarity with MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Responsibilities

• Operate high-volume print/copy machines with quality and efficiency.
• Troubleshoot equipment and escalate technical issues promptly.
• Deliver excellent customer service; coordinate service calls and manage job requests.
• Maintain records, manage inventory, and calculate charges for services rendered.
• Collaborate with team to ensure smooth delivery of jobs and support building functions.
• Assist with meeting room setups, light maintenance, and reception duties as needed.
• Uphold safety standards and follow protocols when handling equipment.

Skills

MS Office Suite

Basic computer skills

Strong communication skills

Education

High school diploma or GED

Some College

Tools

MS Office

Job description

$18.00 - $19.50 per hour

Job Description

Senior On-Site Service Specialist

$18.00 - $19.50 per hour

Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery

Roles And Responsibilities

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
• Provide essential equipment troubleshooting and elevate technical issues promptly for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Qualifications Must Have

• High school diploma or GED, coupled with minimum one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer‑centric environment.

Qualifications Nice To Have

• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.
• Valid driver's license with minimum auto insurance coverage.

In this role, you will be at the forefront of innovation, providing solutions and exceptional service.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high‑performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose‑driven and passionate team, come create with us, and help drive our high‑performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8290

Job Category : Service Delivery

Posting Date : 2026-09-01T14:53:58+00:00

Degree Level : Some College

Job Schedule : Full time

Locations : Hartford, CT, United States

Salary Range : $18.00 - $19.50

Driving requirements : Non-driver

Sign-on Bonus : No