Onsite Customer Order & Supply Chain Specialist

Power Drives Inc; Buffalo (NY); In loco; USD 33.000 - 39.000; Tempo pieno

Descrizione del lavoro

Power Drives, Inc. is a Buffalo-based manufacturer specializing in custom-engineered hose, tube, and fluid conveyance systems. The Customer Service Rep role is 100% onsite in Buffalo, NY, with a pay rate of $24–$28 per hour plus monthly incentives.

You will process customer orders, coordinate procurement, planning, and shipping to ensure on-time delivery. Requirements include a High School Diploma; APICS/ASCM or Excel/Power BI certs are a plus; strong Excel and Power BI skills; familiarity with

Competenze

• High School Diploma.
• APICS/ASCM certification (CPIM, CSCP, or CLTD) or Microsoft Excel/Power BI certification is a plus.
• Proficiency in Microsoft Excel, including formulas, lookups, pivot tables, and data analysis.
• Working knowledge of Power BI for reviewing dashboards and supporting reports.
• At least one relevant internship or co-op, or 1 year of work experience, in customer order processing, supply chain, procurement, planning, shipping, or a related area.
• Knowledge of Sage X3 or a comparable ERP system is a plus; manufacturing or distribution experience preferred.

Mansioni

• Process and update customer orders in the ERP system, verifying part numbers, pricing, quantities, delivery dates, and shipping requirements.
• Create, maintain, and update customer templates and related records to ensure accurate order processing.
• Provide customer order acknowledgments and status updates, and communicate changes or potential delays.
• Support procurement through purchase order processing, supplier follow-up, delivery confirmations, and material expediting.
• Support planning by reviewing material availability, tracking open orders and shortages, and coordinating production and delivery priorities.
• Coordinate with shipping on shipment priorities, customer requirements, documentation, and order completion.
• Prepare and maintain Excel and Power BI reports covering open orders, shortages, supplier deliveries, and on-time delivery.
• Maintain accurate ERP data and identify opportunities to improve workflows and reduce errors.

Conoscenze

Excel proficiency

Power BI

Customer order processing

Communication

Analytical

Formazione

High School Diploma

Strumenti

Sage X3

Descrizione del lavoro

Power Drives, Inc. is a Buffalo-based manufacturer specializing in custom-engineered hose, tube, and fluid conveyance systems. The Customer Service Rep role is 100% onsite in Buffalo, NY, with a pay rate of $24–$28 per hour plus monthly incentives.

You will process customer orders, coordinate procurement, planning, and shipping to ensure on-time delivery. Requirements include a High School Diploma; APICS/ASCM or Excel/Power BI certs are a plus; strong Excel and Power BI skills; familiarity with