Onsite Concierge Part-time (CNC2025)

RealManage; Charlotte (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic HOA management company in Charlotte as a part-time team member. You will provide exceptional customer service, assist residents and guests, and contribute to a supportive team environment. We value professionalism and career growth.

Qualifications

• Previous customer-related experience required.
• Outstanding guest service skills and sophisticated verbal & written communication skills.

Responsibilities

• Answering telephones and greeting incoming residents and guests.
• Assisting employees to ensure overall coverage in the management office.
• Developing positive working relationships and supporting team goals.

Skills

Customer Service

Communication

Teamwork

Education

High school diploma or GED

Job description

Job Details

Job Location: 230 S. Tryon COA, Inc. - Charlotte, NC

Position Type: Part Time

Salary Range: $15.00 - $18.00 Hourly

Job Category: NOCONS

Description

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are committed to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

• Integrity: We always do the right thing.
• Respect: For our customers, employees, and the company; mutual respect is the cornerstone of every RealManage relationship.
• Selflessness: More than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: We are a professional services company; people do business with people they like.
• Always Improving: Never satisfied, always learning and growing; one is either getting worse or getting better... never staying the same. At RealManage, we are always getting better.

Responsibilities

• Answering telephones, meeting and greeting incoming residents, guests, and vendors.
• Assisting other employees with residents and visitors to ensure overall coverage in the management office and delivering a high level of customer service.
• Developing and maintaining positive working relationships with others, supporting the team to reach common goals, and responding appropriately to the concerns of other employees. Complying with quality assurance expectations and standards.
• Performing other work-related tasks as needed.

Qualifications

• High school diploma or GED required.
• Previous customer-related experience required.
• Previous concierge experience preferred.
• Must possess a professional presentation.
• Outstanding guest service skills and sophisticated verbal & written communication skills.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to focus on guest needs, remaining calm and courteous at all times.

Pay and Benefits

$15.00 to $18.00, depending on education and experience.