Onsite: Bilingual Customer Service Specialist -Long Island, NY

ARStrat LLC; East Meadow (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Life and Disability Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Job summary

GetixHealth, Hospital-Based in Long Island, NY, is seeking a Customer Service Representative to ensure billing accuracy and timely payments for healthcare accounts. You will handle a high volume of calls, answer patient questions about billing, payments, claims, benefits, and coverage, and uphold GetixHealth policies and procedures while delivering exceptional service.

This full-time role requires strong communication, confidentiality, and teamwork.

Qualifications

• High School Diploma or GED; relevant work experience desired.
• Previous healthcare coverage/eligibility experience preferred.
• Proficient personal computer skills including Microsoft Office.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.
• Ability to lift and/or move 20 pounds with or without accommodation.
• Walking is required.

Responsibilities

• Maintain consistent work activity in line with established standards, ensuring timely certification for eligibility programs.
• Retrieve, review, and forward requested records—including medical records, insurance policies, remittance advices, and itemized statements, to appropriate parties.
• Analyze, distribute, and follow up on special requests and adjustments in collaboration with hospital personnel.
• Process electronic payments, settle accounts, and set up payment arrangements on behalf of the facility.
• Accurately prepare UB04 claim forms and maintain detailed records of patient encounters.
• Maintain proactive communication with patients or their representatives throughout the eligibility process, keeping them informed of account status.
• Screen patients to assess eligibility for third-party resources and guide them through application and verification requirements.
• Effectively communicate with physicians, case managers, social workers, and hospital business office staff to resolve questions and address issues promptly.
• Educate patients and their representatives on eligibility criteria, application processes, and program requirements.
• Maintain professional relationships with patients and government agencies to ensure cooperation and compliance.
• Document all relevant patient information and work activities in accordance with company policies and systems.
• Ensure all accounts are processed following Eligibility Program standards, client expectations, and applicable federal and state regulations.
• Comply with all relevant policies, procedures, and regulations related to job duties.
• Perform additional duties as assigned by management or requested by the facility.

Skills

Customer service

Communication

Confidentiality

Teamwork

Multitasking

Adaptability

Physical stamina

Scheduling

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

• Full-Time

Locations

Showing 1 location

Nassau Medical Center
East Meadow, NY 11554, USA

Description

As a Customer Service Representative at GetixHealth, you will be responsible for ensuring that healthcare accounts are billed and paid both accurately and timely, based on client needs. You will handle a high volume of calls, addressing patient inquiries related to billing, payments, claims, benefits, and coverage. You will perform these duties in alignment with applicable laws, regulations, and GetixHealth’s policies and procedures, while providing exceptional service.

POSITION SUMMARY: Hospital-Based: Long Island, NY

Shift Hours: 8:00 AM – 5:00 PM EST, with extended hours on Tuesdays from 10:00 AM – 7:00 PM EST.

Compensation: $23/hour, plus eligibility for quarterly bonuses.

POSITION RESPONSIBILITIES:

• Maintain consistent work activity in line with established standards, ensuring timely certification for eligibility programs.
• Retrieve, review, and forward requested records—including medical records, insurance policies, remittance advices, and itemized statements, to appropriate parties.
• Analyze, distribute, and follow up on special requests and adjustments in collaboration with hospital personnel.
• Process electronic payments, settle accounts, and set up payment arrangements on behalf of the facility.
• Accurately prepare UB04 claim forms and maintain detailed records of patient encounters.
• Maintain proactive communication with patients or their representatives throughout the eligibility process, keeping them informed of account status.
• Screen patients to assess eligibility for third-party resources and guide them through application and verification requirements.
• Effectively communicate with physicians, case managers, social workers, and hospital business office staff to resolve questions and address issues promptly.
• Educate patients and their representatives on eligibility criteria, application processes, and program requirements.
• Maintain professional relationships with patients and government agencies to ensure cooperation and compliance.
• Document all relevant patient information and work activities in accordance with company policies and systems.
• Ensure all accounts are processed following Eligibility Program standards, client expectations, and applicable federal and state regulations.
• Comply with all relevant policies, procedures, and regulations related to job duties.
• Perform additional duties as assigned by management or requested by the facility.

EDUCATION AND EXPERIENCE:

• High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
• Previous healthcare coverage/eligibility experience preferred.
• Proficient personal computer skills including Microsoft Office.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.
• Ability to lift and/or move 20 pounds with or without accommodation.
• Walking is required

WHY JOIN GETIXHEALTH?

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

BENEFITS & INCENTIVES:

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
• Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

This is not intended to be all inclusive of the job responsibilities of this position.

GetixHealth is an Equal Opportunity and E-Verify Employer.

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

1 year: Healthcare Customer Service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.