Onsite AV Support Technician II (Microsoft Teams Admin Center Experience Required)

AVI-SPL; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic and innovative company as an Onsite Maintenance Technician, where you'll play a key role in enhancing customer experiences through top-notch audiovisual support. In this position, you will collaborate with various teams to ensure seamless operation of AV technology at customer sites. Your expertise in Microsoft Teams and hands-on skills with AV equipment will be essential as you maintain and troubleshoot systems to meet client needs. Enjoy a supportive workplace that values diversity and offers opportunities for professional growth, along with competitive medical benefits and a vibrant company culture.

Benefits

Medical benefits including vision and dental

Paid holidays, sick days, and personal days

Training and professional development opportunities

Enjoyable and dynamic company culture

Qualifications

• 1-3 years of audiovisual integration experience preferred.
• Valid Driver’s License and good Motor Vehicle Record.

Responsibilities

• Setup and breakdown of conference spaces for events.
• Perform preventative maintenance on AV technology.
• Provide client training on AV technology as needed.

Skills

Microsoft Teams/Microsoft Teams Room understanding

AV support processes

Effective communication

Use of hand and power tools

Intermediate computer knowledge

Basic signal flow knowledge

Education

High School Diploma or equivalent

Formal education in Electronics or related field

Tools

AV equipment

Microsoft Teams Admin Center

Hand and power tools

Job description

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup and breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation and providing client training on the AV Technology as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Setup, operate and troubleshoot various audio/video systems
• Travel to various job sites as required

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Understanding of the Microsoft Teams/Microsoft Teams Room ecosystem
• Experience with Microsoft Teams Admin Center – building a Teams Room from beginning to end from a technical perspective (understanding of Active Directory integration, common required fields)
• Being proactive in creating new processes and bringing AV support to a new level for the customer
• Ability to effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
• Ability to work and think independently and ensuring to meet deadlines
• Intermediate computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
• Minimum of a High School Diploma or equivalent
• Minimum of 1 – 3 years of audiovisual integration experience preferred

Nice-To-Haves:

• Formal education in Electronics or related field preferred
• Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Crestron Professional Installation
  • Exton AV Associate Certification
  • AVIXA Quick Start to the Audio-Visual Industry
  • AVIXA CTS General Certification

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay Type

Min Base

Max Base

Hourly

$33.66/hr

$38.47/hr