Onsite AV Support Technician II

AVI-SPL; Fort Worth (TX); On-site; USD 80,000 - 90,000; Full time

Job summary

Join a leading technology company as a Systems Administrator, where you'll leverage innovative technologies to solve business challenges. This role emphasizes collaboration, technical problem-solving, and operational excellence, supporting cutting-edge Greenhouse experiences. Ideal candidates will have strong troubleshooting skills and a proactive attitude.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 5+ years in technology customer support emphasizing technical infrastructure.
• Hands-on expertise in troubleshooting AV integrated technologies.

Responsibilities

• Support client engagements ensuring technology needs are met.
• Maintain technology assets for top performance and client readiness.

Skills

Troubleshooting

Technical Problem-Solving

Communication Excellence

Education

Bachelor’s degree in computer science

Tools

Crestron systems

AR/VR systems

Windows

Apple iOS

Job description

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Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity. We are curious and life-long learners focused on technology and innovation.

Work You’ll Do

The Systems Administrator role will give you a unique opportunity to work with a wide array of innovative technologies to solve exciting business challenges, stretch your critical thinking, and exercise your technical problem-solving skills. As an ideal candidate, you should be a high-performing team member with outstanding executive presence, strong audio/visual troubleshooting skills, and technical understanding of exponential technologies.

In this position, you will act as technology support for Greenhouse experiences and will be responsible for managing technology infrastructure (Crestron, Prysm, Pixera, IglooVision), exponential technologies (Virtual Reality, Augmented Reality, Mixed Reality), and various software applications. A proactive and hard-working attitude will ensure your success. In this role, you will:

• Support client engagements by ensuring technology needs are planned for, setup, tested, and supported throughout Greenhouse experiences
• Be responsible for all aspects of systems availability and oversee all technology configurations
• Maintain technology assets to ensure top performance and client readiness
• Provide white glove support and real-time troubleshooting for Greenhouse applications and systems
• Maintain an emphasis on operational excellence and continuous improvement of all technology processes and procedures
• Assist with creating documentation for technology assets and client demos
• Manage Greenhouse infrastructure (software and hardware) for demos and showcases
• Advise delivery teams on design elements associated with various technologies

The Team

We develop and deploy cutting-edge internal and go-to-market solutions that help companies operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~3,000 professionals in DT - US deliver services including:

• Cyber Security
• Applications
• Relationship Management
• Strategy & Communications
• Project Management

Next Generation Greenhouse

The Next Generation Greenhouse is a space designed to showcase cutting-edge technologies and provide a forum for innovation, insights, and ground-breaking research to help companies explore how they can take advantage of the art of the possible in a dynamic and changing business landscape.

We integrate a suite of unique client focused and internal offerings called Labs into one dynamic space. Current and future Lab Offerings range from a suite of signature labs (each tailored to the individual client and delivery), to immersive technology showcases and demos (which can include multi-clients), to custom breakthrough experiences addressing innovation, leadership, strategy, transformation, transition and alignment, and ultimately to prototype digital solutions with clients. We provide an environment that fosters creativity and provides a powerful experience for both external and internal teams. Clients who engage in these experiences will uncover highly relevant insights and develop more successful approaches to complex challenges.

Qualifications

• Experience: 5+ years (or 3 years with an advanced degree) in technology customer support, emphasizing technical infrastructure and exponential technologies.
• Technical Proficiency: Hands-on expertise in troubleshooting AV integrated technologies and repairing computer systems.
• Technology Skills: Direct experience with diverse technologies, such as networking, Windows, Apple iOS, Crestron systems, collaboration tools, AR/VR systems, and other in-room technologies.

Preferred:

• Bachelor’s degree in computer science, Management Information Systems, Business Administration, or equivalent educations or professional experience and/or qualifications
• Communication Excellence: Possess executive presence coupled with strong written and oral presentation skills.
• Background in audio/visual and technical innovation methodologies
• Experience in the development of operational procedures, and an aptitude to develop performance measures to quantify service performance
• Experience supporting C-suite executives with technical and strategic needs of the business
• Ability to follow standards, processes, and procedures within the scope of ITS
• Ability to effectively communicate in both written and verbal formats to leadership, clients, and vendors
• Experience in exponential technology applications, data analysis and visualization, or other technical expertise
• Experience fostering a cooperative team environment, and viewed as a “team player” who understands the culture and how to be effective in it
• Energy, Resources, and Industrials industry familiarity (e.g. Oil, Gas, Chemicals, Power, Utilities, Renewables, Manufacturing and/or Construction, etc.)
• Demonstrates a client-service attitude and aptitude

How You’ll Grow

Our professional development plan focuses on helping people at every level of their career to help them to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Medical insurance

Vision insurance

401(k)

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