Onsite AV Service Technician-Nashville

Priority Dispatch Corp.; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Onsite Audio Visual Service Technician to provide exceptional service and support for audio-visual systems. This role involves troubleshooting, maintaining equipment, and ensuring customer satisfaction through effective communication and technical expertise. The ideal candidate will have a strong background in AV technologies, including knowledge of AMX, Crestron, and Cisco systems. Join a dynamic team that values excellence and teamwork while making a difference in the AV service industry. If you are proactive, skilled, and ready to contribute to a culture of success, this opportunity is for you.

Qualifications

• Excellent communication and computer skills are essential.
• Basic understanding of networking and ability to work independently.

Responsibilities

• Provide on-site support and troubleshoot AV systems.
• Train customers and maintain organized equipment.
• Deliver rapid response to service calls.

Skills

Excellent communication skills

Basic understanding of data network devices

High level of computer skills

Critical thinking

Ability to work without direction

Initiative

Education

Valid driver's license

Tools

AMX

Crestron

Extron

Cisco

Polycom

Job description

Job Details

Job Location: Nashville - Nashville, TN

Salary Range: Undisclosed

Description

Position Overview: The Onsite Audio Visual Service Technician is responsible for service calls, end user support, and preventative maintenance for our customers. He/she will troubleshoot, repair, and meet customers' needs and expectations to support existing systems.

M3s Core Values:

1. Teamwork
2. Excellence
3. Alignment
4. Making a difference

M3’s core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.

Primary Essential Job Duties:

• Answer and resolve service calls to the satisfaction of the customer.
• Keep all company equipment in good shape.
• Test and troubleshoot installed systems for defects.
• Train customers on currently installed projects.
• Maintain equipment in an organized manner.
• Perform system software and firmware updates as needed.
• Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom).
• Maintain information including but not limited to documentation, invoices, service summaries, job hours.
• Monitor and maintain records of trouble tickets that are reported by customers.
• Provide daily client staff support 9hrs/day (45 hours max/week), 5 days/week, 52 weeks/year.
• Deliver Rapid Response Time (<30 minutes for on-site location, typically under 5 minutes depending on the number of spaces and size of the building).
• Interact with customers and IT/AV personnel in a customer-oriented, professional manner.
• Communicate effectively with salesmen and operations to maximize efficiency and profit.
• Maintain organization with connectors, cables, and hardware in spaces designated by the client.
• Regular and predictable attendance as scheduled.
• Work cooperatively with others.

This is not meant to be an exhaustive list. There will be other duties as assigned.

Qualifications

Required Skills and Abilities:

• Excellent communication skills, both verbal and written.
• Basic understanding of data network devices/networking.
• High level of computer skills.
• Ability to work without direction.
• Talent to take initiative.
• Travel not expected to exceed 5%.
• Critical thinking with the forethought of the job.
• Regular and predictable attendance.

Education and Experience:

• Valid driver's license with appropriate driving record.

Physical Requirements:

• Ability to sit for long periods of time.
• Ability to work on a computer for long periods of time.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to bend, squat, and kneel.
• Ability to lift up to 50 lbs.
• Ability to climb ladders.
• Ability to pass drug screen and background check.