Onsite AV Service Technician - Fort Bragg, NC

Diversified; Fayetteville (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Multiple medical plan options

401k with Employer Match

Paid Time Off and Paid Holidays

Dental and vision plans

401k match

Paid time off

Voluntary benefits

Job summary

A leading AV solutions provider in Fayetteville, NC is seeking an Onsite AV Service Technician to support AV systems in a secure government environment. The role involves routine maintenance, technical support for user events, and requires experience with AMX, Crestron, and Extron systems. An active TS/SCI clearance is essential for this position.

Qualifications

• 3 years’ experience with audio-visual or related systems.
• Active TS/SCI clearance needed.
• Experience providing client technical support.
• Experience with AMX, Crestron and Extron control systems.
• Experience with video wall display systems and end-user support.
• Strong written and verbal communication with customers.

Responsibilities

• Perform routine maintenance of audio-visual systems.
• Assist in mounting AV equipment.
• Support user meetings and events.
• Coordinate with manufacturers/vendors for repairs (RMAs).
• Track repair needs and events in ticketing systems.
• Diagnose and resolve system faults and issues.
• Engage with client technical teams as AV support.

Skills

Audio-visual experience

Customer service skills

Teamwork

Technical troubleshooting

Extron knowledge

Customer support

Face-to-face support

Communication skills

Education

Two-year diploma from a Technical School

Tools

AMX

Crestron

Extron

Video Wall Display Systems

Job description

Overview

Onsite AV Service Technician - Fort Bragg, NC at Diversified. This role is onsite at a federal client in a secure government facility, supporting all AV equipment and systems in environments that include control rooms, operation centers, conference rooms, training rooms, collaboration rooms, and open areas (digital signage). The technical environment is primarily AMX, Crestron & Extron; experience with these systems is required. The local Service Team and Field Staff provide support when needed.

This job requires an active TS/SCI clearance. Candidates who cannot meet this requirement may not receive an offer or may be ineligible for continued employment.

What You’ll Do

• Perform routine preventive maintenance of technical systems, ensuring a ready-to-use state.


• Able to assist in mounting base build equipment such as monitor mounts, ceiling speakers, microphones and projectors.


• Support end-user meetings, conferences, and events.


• Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (RMAs).


• Track/update repair needs, work duties and events within ticketing systems.


• Perform resolution of system/equipment repair faults discovered within systems.


• Function as AV support technician engaging client technical team.

What You’ll Bring

Education & Certifications:

Two-year diploma from a Technical School, or equivalent experience.

Required Skills/Qualifications:

• 3 years’ experience with audio-visual, corporate video, or related systems.


• Active TS/SCI clearance


• Experience with AMX, Crestron & Extron: programming and configuration, loading and testing, debugging control system with remote programmer (Program and Speech, DSP based systems)


• Experience with Video Wall Display Systems


• Experience providing face-to-face client technical systems support


• Good verbal and customer service skills


• Forward-thinking, diligent, and efficient in multi-tasking

Preferred Skills/Qualifications

• CTS certification from ICIA or manufacturer-based certifications (AMX, Biamp, Crestron, ClearOne, Extron, Planar, RGB Spectrum, Polycom, Tandberg, etc.)


• Experience with video conferencing, unified communications, and collaboration platforms


• Troubleshooting video walls, control systems, and DSP

What We Offer

Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan options


• Dental (including orthodontic coverage) and vision plans


• Company-paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)


• Healthcare and Dependent Care Flexible Spending Accounts (FSA)


• 401k with Employer Match


• Paid Time Off and Paid Holidays


• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life/AD&D, and Legal Services


• And much more

To learn more about becoming part of the Diversified team, visit our career site or email [e-mail].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We are committed to fair and equitable hiring practices.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact [e-mail] for assistance.

Our compensation ranges reflect the cost of labor across several US geographic markets. Pay is based on factors including market location and job-related knowledge, skills and experience, and may include other compensation elements as part of a total package.

How to Apply

For more information, visit our career site or email [e-mail].