Onsite Application Support Engineer – ERP & IT Systems

OnLogic; South Burlington (VT); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Salary range

Benefits package

401k with 3% match

Profit sharing bonus

Parental leave

Stock Purchase Plan

Personal development plan

Job summary

OnLogic in South Burlington, VT is seeking an IT-focused role to maintain and enhance facilities automation, provide frontline support for internal applications, and develop reports. This onsite position emphasizes collaboration and hands-on problem solving within our IT team.

The successful candidate will deepen knowledge of OnLogic products, manage inquiries about ERP/CRM/eCommerce systems, and contribute to documentation and training materials for internal users.

Qualifications

• Bachelor's degree in Computer Science (or related field), or comparable job-related experience and training.
• Competency in SQL (Postgres, MySQL, SQL Server) including database and query optimization.
• Competency in Python, with a basic understanding of software best practices.
• Experience in Internet of Things protocols like MQTT, Zigbee, and BLE, preferably as they are utilized in a Home Assistant implementation.
• Experience in Facility Automation concepts, such as surveillance, energy savings, A/V, lighting, and climate control.
• Experience with Physical Access Control Systems.
• Basic understanding of CSS/HTML/XML/JSON.

Responsibilities

• Enhancing, troubleshooting, and maintaining global Facility Automation services and PACS.
• Triaging and resolving incoming support requests related to our ERP, CRM, or eCommerce site as needed.
• Developing and running business reports.
• Developing knowledge of OnLogic products and internal processes.
• Writing effective documentation and training support for systems.

Skills

SQL

Python

IoT protocols

Facility Automation

Physical Access Control

CSS/HTML/XML/JSON

Education

Bachelor's degree in Computer Science or related field

Job description

OnLogic in South Burlington, VT is seeking an IT-focused role to maintain and enhance facilities automation, provide frontline support for internal applications, and develop reports. This onsite position emphasizes collaboration and hands-on problem solving within our IT team.

The successful candidate will deepen knowledge of OnLogic products, manage inquiries about ERP/CRM/eCommerce systems, and contribute to documentation and training materials for internal users.