Onsite Account Manager

Qualfon Philippines; Highland Park (MI); On-site; USD 60,000 - 82,000; Full time

Job summary

Dialog Direct in Michigan is seeking an onsite Account Manager to maintain and expand relationships with existing customers, manage account plans and budgets, and present solutions to business concerns.

You will work with Client Service Specialists on day-to-day activities, understand client budgets, conduct start-of-work meetings, provide status updates, and ensure client satisfaction while adhering to GMP, GDP, HIPAA guidelines.

Qualifications

• Bachelor degree in business or related field.
• 2-4 years of experience in a related industry.
• Account management, e-commerce, and fulfillment experience.
• Excellent verbal and written communication.
• Strong presentation and interpersonal skills.
• Analytical, detail-oriented, and well-organized.

Responsibilities

• Identifies new or expanded opportunity and understands the request.
• Works with Client Service Specialist on day-to-day activities including inventory management and order challenges.
• Understands client budgets and estimates projects accordingly.
• Communicates project assumptions, timelines, and solutions to the client and internal teams.
• Conducts Start of Work Meetings as assigned.
• Meets with clients or stakeholders to provide project status updates and business reviews.
• Creates and maintains relationships within client organizations.
• Provides customer feedback to the organization regarding concerns, expectations and problems.
• Reviews project metrics to identify trends with internal teams.
• Handles billing reviews, credits and disputes.
• Manages purchase orders and resolves concerns regarding purchase orders or contracts.
• Conducts follow-up meetings on client needs or concerns.
• Understands and adheres to GMP, GDP, HIPAA, Safety and Security Guidelines.
• Ability to research trends in client industries and understand regulations.
• Travel as required for client business.
• Creates customer account plans that meet company standards.
• All other duties assigned.

Skills

Communication skills

Presentation skills

Interpersonal skills

Analytical skills

Time management

Detail oriented

Team player

Problem solving

Education

Bachelor's degree in business

Tools

MS Office

Job description

OVERVIEW

This position is responsible for maintaining and expanding relationships with existing customers. The onsite Account Manager (AM) assists in managing the customer account plan/budget, and communicating the needs and expectations of our customers. The AM understands Dialog Direct (a Qualfon company) competencies, ensures client satisfaction, understands the client’s strategic direction, and how the Company can best continue tosupport the developed relationship. This position must confidently present solutions and resolutions to potential business concerns or issues. The AM may be involved with contract negotiations and State of the Business meetings with Executive management.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

RESPONSIBILITIES

• Identifies new or expanded opportunity and understand exactly what is involved with the request
• Works with Client Service Specialist(s) on day to day activities including but not limited to: inventory management, order challenges, project specifications, etc.
• Understand how client budgets work in conjunction with how you should estimate a project, job or change
• Communicates project/job assumptions, timeline requirements and contributes to the client solution internally, as well as with the Client
• Conducts Start of Work Meetings as assigned
• Meets with clients or stakeholders to provide project/job status updates and business reviews as required
• Creates and maintains relationships within client organizations
• Provides customer feedback to the organization regarding customer concerns, expectations and/or business problems
• Reviews project metrics to identify important trends with the internal departmental teams
• Handles billing reviews, credit and/or billing disputes
• Manages purchase orders and resolves any concerns regarding purchase orders or contracts
• Conducts follow-up meetings and communications on the client’s needs or concerns
• Views customer needs as an opportunity and not an inconvenience
• Understands and adheres to GMP, GDP, HIPAA , Safety and Security Guidelines
• Ability to research trends in client’s industries and understands industry regulations/guidelines
• Travel as required for client business
• Creates customer account plans that meet company standards
• All other duties assigned

QUALIFICATIONS

• Bachelor degree preferably in business
• Minimum of 2-4 years of experience in a related industry
• Account management, e-commerce, and fulfillment experience is required
• Above average communication skills (verbal and written)
• Excellent presentation skills
• Above-average interpersonal skills
• Analytical skills/detail-oriented
• Multi-tasking ability
• Excellent organizational/time management skills
• Creative problem-solving skills
• Professionalism
• Delegation/follow-up skills
• Advanced MS Office proficiency is required
• Team player with a collaborative and positive attitude
• Ability to create timelines and identify program risks
• Detailed oriented