Online | Vacation Support Specialist

Socket.dev; Washington; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible WFH

Mentorship

Performance incentives

Travel perks

Career growth

Job summary

Socket.dev is seeking a dependable Vacation Support Specialist to assist our travel planning team. This remote role is ideal for organized, tech-savvy individuals who want to support clients behind the scenes in the travel industry, ensuring smooth travel experiences from start to finish.

You will research itineraries, coordinate with suppliers, track bookings, send documents, and maintain CRM records. Training is provided, with pathways into planning or leadership, and eligibility for travel

Qualifications

• Excellent organizational and communication skills.
• Comfortable using email, online platforms, and basic spreadsheet tools.
• Prior customer service, administrative, or travel experience is a plus.
• Strong attention to detail and time management.
• Enthusiastic about the travel industry and eager to learn.
• Training is provided—no previous travel certification required.

Responsibilities

• Assist with travel research, quotes, and itinerary preparation.
• Coordinate with travel suppliers to confirm reservations and special requests.
• Track payment deadlines and booking updates.
• Help distribute travel documents, confirmations, and trip reminders.
• Provide exceptional follow-up and support to both clients and advisors.
• Maintain accurate records and client details within CRM tools.
• Support administrative and customer service tasks for travel advisors.

Skills

Organizational skills

Communication skills

Email/online platforms

Time management

Eagerness to learn

Training provided

Tools

CRM tools

Job description

About Us

We are a growing travel company passionate about creating unforgettable vacations—from romantic honeymoons and destination weddings to luxury escapes and family adventures. We pride ourselves on offering white-glove service, expert guidance, and a supportive team environment that values both personal growth and client satisfaction.

Job Description

We are looking for a dependable and service-driven Vacation Support Specialist to provide essential assistance to our travel planning team. This remote role is ideal for individuals who are organized, tech-savvy, and eager to work behind the scenes in the travel industry. You’ll play a key part in ensuring our clients have smooth, stress-free travel experiences from beginning to end.

Key Responsibilities

• Assist with travel research, quotes, and itinerary preparation
• Coordinate with travel suppliers to confirm reservations and special requests
• Track payment deadlines and booking updates
• Help distribute travel documents, confirmations, and trip reminders
• Provide exceptional follow-up and support to both clients and advisors
• Maintain accurate records and client details within CRM tools
• Support administrative and customer service tasks for travel advisors

Qualifications

• Excellent organizational and communication skills
• Comfortable using email, online platforms, and basic spreadsheet tools
• Prior customer service, administrative, or travel experience is a plus
• Strong attention to detail and time management
• Enthusiastic about the travel industry and eager to learn
• Training is provided—no previous travel certification required

What You’ll Gain

• Flexible work-from-home schedule
• Personalized training and mentorship
• Eligibility to earn income through client support, special projects, and team performance initiatives
• Access to travel perks and industry discounts after training
• Pathways for advancement into planning, sales, or leadership roles