Online Undergraduate Success Coach — Student Growth

Oral Roberts University; Tulsa (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Oral Roberts University in Tulsa, OK seeks an Undergraduate Success Coach for Online Programs to serve as the primary university representative for a designated group of online undergraduates. You will provide hands-on support to help students navigate processes and achieve their academic goals while fostering engagement with ORU resources.

You will monitor progress, conduct proactive outreach, help students develop personalized plans, and build strong relationships with students, faculty, and

Qualifications

• Bachelor's degree required.
• Two years of related work experience in higher education, customer service or related field.
• Excellent organizational and interpersonal skills; articulate verbally and in writing.
• Computer-literate: Word, Excel, PowerPoint.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Monitors each student’s progress toward course registration each term and addresses questions.
• Conducts proactive outreach through calls, reminders, and follow-up communication.
• Assists students in developing personalized success plans and goals.
• Builds relationships that foster meaningful conversations and motivates students.
• Coordinates and supports initiatives that promote student engagement online.
• Encourages participation and connects students with available resources.
• Maintains proactive communication regarding course completion and progression toward degree.
• Cultivates strong connections between online learners and ORU.

Skills

Organizational skills

Interpersonal skills

Verbal & written communication

Computer literacy

Multi-language ability

Attention to detail

Self-motivated

Judgment & discretion

Problem solving

Leadership

Time management

Confidentiality

Teamwork & independent work

Cultural awareness

Prioritization under pressure

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Job description

Oral Roberts University in Tulsa, OK seeks an Undergraduate Success Coach for Online Programs to serve as the primary university representative for a designated group of online undergraduates. You will provide hands-on support to help students navigate processes and achieve their academic goals while fostering engagement with ORU resources.

You will monitor progress, conduct proactive outreach, help students develop personalized plans, and build strong relationships with students, faculty, and