Online | Travel Customer Service Representative | Entry Level

Premier Destination Group; New York (NY); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Onboarding

Booking tools

Mentorship

Flexible schedule

Team culture

Job summary

Premier Destination Group is seeking a motivated Travel Customer Service Representative to join our fully remote team in the United States. You will assist clients with travel inquiries, reservations, and coordinating vacation details while maintaining accurate records and providing timely support.

Training is provided, and ongoing mentorship helps you grow in a structured remote environment. Ideal candidates enjoy helping others, staying organized, and communicating clearly.

Qualifications

• Excellent written and verbal communication required.
• Customer-focused mindset with attention to detail.
• Comfortable using online systems and digital platforms.
• Ability to work independently in a remote setting.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to client inquiries regarding travel options and reservations
• Assist with booking and confirming flights, hotels, cruises, and vacation packages
• Review travel details for accuracy, including dates, traveler information, and accommodations
• Provide clear communication before, during, and after travel
• Maintain accurate client records and documentation
• Deliver professional and timely customer support

Skills

Written communication

Verbal communication

Customer-focused

Detail-oriented

Remote work

Online platforms

Job description

Position Overview

We are seeking motivated and service-oriented individuals to join our team as a Travel Customer Service Representative. This fully remote position focuses on assisting clients with travel inquiries, reservation support, and coordinating vacation details.

This role is ideal for individuals who enjoy helping others, staying organized, and working in a structured remote environment. No prior travel industry experience is required. Comprehensive training and ongoing support are provided.

Key Responsibilities

• Respond to client inquiries regarding travel options and reservations
• Assist with booking and confirming flights, hotels, cruises, and vacation packages
• Review travel details for accuracy, including dates, traveler information, and accommodations
• Provide clear communication before, during, and after travel
• Maintain accurate client records and documentation
• Deliver professional and timely customer support

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable using online systems and digital platforms
• Ability to manage responsibilities independently in a remote setting
• Previous customer service experience is helpful but not required

What We Offer

• Structured onboarding and training program
• Access to travel booking tools and supplier resources
• Ongoing mentorship and professional development
• Flexible remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals seeking entry into the travel industry, career changers exploring remote opportunities, or professionals with a background in customer service or hospitality.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.