Online Student Advocate - Remote

Texas Tech University System; Lubbock (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

Texas Tech University System is seeking an Online Student Advocate to support online students in their academic journey. This role involves addressing student inquiries, assisting with administrative processes, and facilitating access to essential resources. Ideal candidates will hold a bachelor's degree in Higher Education or a related field and possess at least one year of experience in student services. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Bachelor’s degree in Higher Education, Student Affairs, Counseling, or related field.
• Minimum of 1 year of experience in student services or academic advising.
• Experience working with college students.

Responsibilities

• Serve as primary contact for online students, addressing inquiries and concerns.
• Assist with registration, financial aid, and administrative processes.
• Organize and conduct virtual orientation sessions for online students.

Skills

Customer Service

Communication

Technical Support

Organization

Outreach

Education

Bachelor’s degree in Higher Education

Degree in Student Affairs

Degree in Counseling

Job description

The Online Student Advocate will provide comprehensive, personalized support to online students, helping them navigate academic and administrative processes, and connecting them with institutional resources. This role is essential in ensuring the success and well-being of online students by offering a seamless and supportive experience throughout their educational journey.

• Serve as the primary point of contact for online students, addressing their inquiries and concerns in a timely and effective manner.
• Assist students with registration, financial aid, and other administrative processes.
• Provide technical support for online learning platforms and tools.
• Facilitate students’ access to campus resources, such as library services, career counseling, and tutoring.
• Develop and maintain a comprehensive knowledge base of institutional resources and services available to online students.
• Create and disseminate informational materials and guides to help students utilize available resources.
• Maintain regular communication with online students through email, phone, and virtual meetings.
• Conduct outreach to new and continuing students to ensure they are aware of available support services.
• Organize and conduct virtual orientation sessions and workshops for online students.
• Track and document student interactions and outcomes to inform continuous improvement of advocate services through Raider Success Hub.
• Assist in the collection and analysis of data related to student satisfaction and service utilization.
• Work closely with academic departments, IT, student affairs, and other institutional offices to coordinate support efforts.
• Participate in team meetings and contribute to the development and enhancement of advocate services.

Bachelor’s degree in Higher Education, Student Affairs, Counseling, or a related field. Minimum of 1 year of experience in student services, academic advising, customer service, or a related area. Experience working with college students.