Online Shopping Clerk: Pick, Pack & Customer Care

Cadient, LLC; Stratford (CT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401k savings program

Medical, Dental, Vision insurance

Paid time off

Flexible work schedules

Discount programs

Job summary

ShopRite of Stratford is seeking an Online Shopping Clerk to take customer orders from the ShopRite website, select items, and communicate any issues. You will bag orders, pack into totes, bill, and transport to the customer’s car while taking payment.

This role requires good English, basic math, ability to lift up to 50 lbs, and willingness to work in varying temperatures and interact with customers in a friendly, efficient manner.

Qualifications

• Ability to read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate dust and chemical agents during routine housekeeping duties.
• Ability to work in varying temperatures.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Responsibilities

• Identify products accurately from various departments.
• Be knowledgeable in picking top quality perishable items.
• Be able to substitute comparable items when a Customer’s item is out of stock. This requires excellent communication skills via phone & in person.
• Accurately select and organize Customer’s items efficiently.
• Properly bag Customer’s orders safely and efficiently.
• Prepare workspace for selection process.
• Merge the completed totes to ensure they are ready for Customer collection or delivery.
• Prioritize temperature-controlled totes in the correct location (i.e. cooler).
• Process all forms of payments (i.e. cash, credit, checks, EBT, WIC, rain checks, coupons, vouchers, gift cards, etc.).
• Accurately collect proper payment and provide proper change.
• Ability to make change with all denominations of American currency.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Prepare paperwork to complete a Customer’s transaction and file accurately.
• Prepare workspace for selection process.
• All Online Shopping Clerks must be willing and able to perform any or all of the Selecting, Consolidating and Exporting functions as well as all of the General Department Responsibilities set forth below.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Be knowledgeable in the various types of products carried in the store.
• Be knowledgeable about the selecting device and software.
• Properly handle all items in a Customer’s order to ensure the highest quality.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs.
• Check prices and be knowledgeable about location of items in the store.
• Promote for sale any current charitable promotions to Customers.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
• Understand and adhere to Company shrink guidelines as relates to Online Shopping Department operations.
• Maintain a clean, neat, organized and safe work environment.
• Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
• Keep floor clear of debris and spills.
• Adhere to all Federal, State and Local regulations as they pertain to the Online Shopping operation.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Dress and groom according to Company policy including uniform, name badge and hat or hair restraint.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
• Perform duties in accordance with the Company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products.
• Utilize and maintain equipment as required by department; report any equipment problems immediately.
• Complete all applicable department training programs.
• Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo’s, power jacks, and slicing machines.

Skills

Reading English

Basic math

Stand/walk shifts

Lifting 25–50 lbs

Food product handling

Dust/chemical tolerance

Temp variation tolerance

Customer interaction

Teamwork

Attendance adherence

Tools

Selecting device & software

Job description

ShopRite of Stratford is seeking an Online Shopping Clerk to take customer orders from the ShopRite website, select items, and communicate any issues. You will bag orders, pack into totes, bill, and transport to the customer’s car while taking payment.

This role requires good English, basic math, ability to lift up to 50 lbs, and willingness to work in varying temperatures and interact with customers in a friendly, efficient manner.