Online Shopper (Part-Time)

Festival Foods; Eau Claire (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

Festival Foods is seeking an Online Personal Shopper in Eau Claire for a part-time role. You will pick fresh groceries, organize orders for pickup, and assist guests with substitutions and inquiries, ensuring excellent service.

You’ll work in a friendly environment, using online ordering platforms, and participate in keeping the Online Grocery area tidy. Prior guest service experience is valued, and a valid liquor license may be required or pursued.

Qualifications

• Detail-oriented and able to work independently.
• Friendly, guest-focused attitude.
• Ability to navigate online ordering platforms.
• Willingness to obtain liquor license.

Responsibilities

• Select products for Online Grocery guests following notes and preferences.
• Organize and stage orders efficiently, keeping quality and freshness in mind.
• Offer substitutions when needed and communicate updates to guests.
• Greet guests with a smile, retrieve and load their orders, and provide top-tier service.
• Maintain a clean and organized Online Grocery area.
• Assist guests with inquiries, both in-store and online.
• Support your team by jumping in to additional roles as needed after fulfilling orders.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Other duties as assigned.

Skills

Attention to detail

Customer service mindset

Computer skills

Adaptability

Liquor license

Tools

Online ordering platforms

Job description

Eau Claire - N. Clairemont Ave

Part-Time

ABOUT FESTIVAL FOODS

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join Our Festival Foods Team as an Online Personal Shopper!

Looking for a flexible and engaging role in retail? As an Online Personal Shopper, you’ll play a key part in ensuring our guests receive the freshest, highest-quality groceries—picked with care and ready for pickup. If you enjoy working independently, and making someone’s day a little easier, this is the role for you!

What You’ll Do

• Carefully select products for our Online Grocery guests, following notes and preferences to ensure satisfaction.
• Organize and stage orders efficiently, keeping quality and freshness top of mind.
• Offer thoughtful substitutions when needed and communicate updates to guests.
• Greet guests with a smile, retrieve and load their orders, and provide top-tier service.
• Maintain a clean and organized Online Grocery area.
• Assist guests with inquiries, both in-store and online.
• Support your team by jumping in to additional roles as needed after fulfilling orders.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Other duties as assigned.

What You Bring

• Strong attention to detail and ability to work independently.
• A friendly and helpful attitude—guest service is at the heart of what we do!
• Computer skills and ability to navigate online ordering platforms.
• The ability to adapt to changing tasks throughout your shift.
• A valid liquor license (or willingness to obtain one).

Physical Demands and Work Environment

• Must work in hot and cold environments
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to bend, kneel and stand for extended periods of time
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

Work Schedule

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