Online Shop Associate

Pyramid Foods; Branson West (MO); On-site; USD 25,000 - 35,000; Part time

Job summary

Pyramid Foods in Branson West, Missouri, is seeking an Online Shopping Associate to assist in online grocery orders while ensuring product quality and freshness. This role demands exemplary customer service skills in a team-oriented environment.

Responsibilities include picking and staging products, maintaining cleanliness, and adhering to company policies while ensuring customer satisfaction during curbside service. Opportunities for part-time and full-time positions are available.

Qualifications

• Ability to lift up to 50 lbs occasionally.
• Dexterous use of both hands required.
• Strong communication skills for customer interactions.

Responsibilities

• Pick products for online orders ensuring freshness.
• Maintain customer service during order processing.
• Organize the curbside area according to guidelines.

Skills

Customer service

Product quality assurance

Communication

Organization

Job description

Online Shopping Associate

Reports Directly To: Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager

Team Objective: Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us to provide outstanding service in a clean and friendly atmosphere. Your role in the store is to assist the Online Shopping Manager in shopping for online grocery orders while ensuring product quality and freshness.

Employment Type: Part Time/Full Time – Store Entry Level

Daily Operations

• Maintaining exceptional customer service for all clientele.
• Adhering to “Meet and Greet” policies.
• Responsible for picking the products for customers’ online orders, ensuring the freshest and highest quality items are selected, staged in the optimal temperature zones, and following customer notes, both written and verbal.
• Offering suitable substitutions when items are out of stock, recording the reason for the out of stock on the handheld device.
• Assisting with quickly retrieving orders from staging location(s) upon customer arrival, processing payment and digital coupons, and loading groceries into the customer’s vehicle while informing customers of any order modifications and offering superior customer service.
• Maintaining organization and cleanliness of the curbside area, including staging areas in compliance with company procedures and policies.
• Providing in-store and online support for customer inquiries as they relate to the curbside program.
• Performing all other duties and tasks assigned by Management.

Company Standards

• Maintaining adequate training for online shopping, cashiering, or other departments as needed.
• Following all process set forth by the company such as scanning all items that are bagged, correctly charging orders including accurate tax and service fees, and logging all customer orders.
• Reporting pricing, item location, incorrect temperature discrepancies, and out-of-date products to the appropriate parties.
• Complying with all company policies, including following dress code and wearing name tag.

Basic Functions And Physical Requirements

Must be able to lift 50 lb boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products. Must have dexterous use of both hands. Must be able to stand and move about to various workstations. Must be able to lift, carry, push, and pull items so that objects move toward areas of use. Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes. This is medium work requiring good, correct vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery.