Online Services Specialist I

Shelby American, Inc.; Milwaukee (WI); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in Milwaukee is seeking an Online Services Specialist to provide exceptional customer service for their online compliance management system. This role involves assisting clients with education and compliance training, requiring strong communication skills and attention to detail. Ideal candidates will possess a relevant degree and have experience in customer support.

Benefits

Medical, dental, and vision insurance

Health Savings Account

401K with company contributions

Career growth opportunities

Tuition reimbursement

Onsite gym access

Complimentary snacks and beverages

Qualifications

• Two years of relevant professional experience in customer service or a similar role.
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills.

Responsibilities

• Manage incoming phone calls, support Live Chat service, and respond to inquiries via email.
• Ensure timely reporting of course completions and communicate with states/designations.
• Provide administrative and clerical support for the Content and Sales Teams.

Skills

Attention to detail

Time management

Communication

Customer service

Organization

Education

Bachelor’s degree in Communications, Business, or related field

Tools

Microsoft Office Suite

Job description

Description

Why Quest CE?

We’re not just keeping up with industry evolution; we’re setting the standard. If you thrive in a dynamic, innovation-driven environment, this is your opportunity to make an impact.

Located on the western edge of Milwaukee, Quest CE offers the perks of a city workplace without the hassle of downtown parking—plus, parking is free! Our team enjoys a casual work environment, access to top-tier technology, and daily perks like complimentary snacks, coffee, and soda.

We’re proud to be recognized both nationally and locally as one of the Best and Brightest Companies to Work For. Our culture fosters collaboration, innovation, and motivates team members to take on meaningful work every day. We also offer competitive benefits, including:

• Medical, dental, and vision insurance
• Health Savings Account
• 401K with company contributions
• Career growth and professional development opportunities
• Tuition reimbursement
• A healthy work-life balance with flexibility
• A newly renovated office with casual dress, free onsite gym access, a ping pong table, and more

Position Overview

In this remote role, the Online Services Specialist plays a key role in delivering exceptional customer service to users of our online compliance management system. This role involves assisting clients with continuing education and compliance training requirements via phone, chat, and email. The specialist will handle customer inquiries and issues professionally, provide guidance on navigating our online platforms, and support internal teams with administrative tasks.

Responsibilities

• Manage incoming phone calls, support Quest CE’s Live Chat service, and respond to inquiries via email and tickets.
• Ensure timely reporting of course completions and communicate with states/designations to resolve any issues, requiring strong attention to detail and note-taking.
• Process daily course completion reports and review phone reports, escalating issues to the Manager of Online Services as needed.
• Collaborate with team members to complete daily processing reports.
• Provide administrative and clerical support for the Content and Sales Teams.
• Maintain professionalism in all client interactions.
• Perform additional duties as assigned.

Requirements

Qualifications

• Bachelor’s degree in Communications, Business, or a related field, or equivalent experience
• Two years of relevant professional experience in customer service, support, or a similar role
• Strong attention to detail, organization, and time management skills, with the ability to prioritize and manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Excellent written and verbal communication skills, with the ability to communicate effectively across various channels
• Exceptional customer service skills, demonstrating a friendly, professional, and solution-oriented approach
• Ability to manage challenging customer interactions with professionalism and a positive attitude