Online Research/Scheduling Assistant - Entry Level

Canvas Voyage Travel; Houston (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and innovative company as a remote Online Research/Scheduling Assistant. This entry-level position offers the chance to provide exceptional customer service and assist clients in crafting bespoke travel experiences. You'll engage with clients, recommend destinations, and manage bookings while enjoying the flexibility of remote work. With opportunities for career development and travel perks, this role is perfect for those passionate about the travel industry. If you have strong communication and organizational skills, apply today to be part of a team dedicated to delivering unforgettable experiences!

Benefits

Remote Work Flexibility

Discounted Travel Rates

Career Development Opportunities

Health Insurance Eligibility

Flexible Work Hours

Qualifications

• Experience in customer service or sales, preferably in the travel industry.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide exceptional customer service and assist with travel bookings.
• Research travel trends and assist clients with necessary documentation.

Skills

Customer Service

Sales and Booking

Research Skills

Problem Solving

Organizational Skills

Communication Skills

Education

High School Diploma

Degree in Hospitality or Tourism

Tools

CRM Software

MS Office

Google Suite

Job description

Online Research/Scheduling Assistant - Entry Level

About Voyage Canvas:
Voyage Canvas is a dynamic and innovative company committed to providing exceptional services and experiences to our clients. We specialize in crafting bespoke travel itineraries and events that cater to the unique preferences and needs of our clientele. At Voyage Canvas, we pride ourselves on our attention to detail, creativity, and dedication to delivering unforgettable experiences.

Position: Online Research/Scheduling Assistant - Entry Level
Location: Remote

Responsibilities:

• Customer Service: Provide exceptional customer service by responding promptly to inquiries via phone, email, and chat, helping clients with travel bookings, itinerary customization, and resolving issues.
• Sales and Booking: Recommend travel destinations, accommodations, transportation, and activities based on client preferences and budget. Facilitate bookings and manage reservations efficiently.
• Research and Knowledge: Stay updated on travel trends, visa requirements, weather conditions, and other relevant information for various destinations to provide accurate advice and recommendations.
• Documentation: Assist clients with necessary travel documents such as visas, passports, and travel insurance. Ensure all documentation is accurate and meets regulatory requirements.
• Problem Solving: Handle any issues that arise during travel, including flight delays, cancellations, or changes to itineraries, ensuring minimal disruption to clients' plans.
• Administrative Tasks: Maintain detailed records of client interactions, bookings, and payments using CRM software. Process payments securely and efficiently.

Benefits:

• Flexibility: Work remotely from anywhere with a reliable internet connection.
• Travel Perks: Access to discounted travel rates and familiarization trips to enhance knowledge of destinations.
• Career Development: Opportunities for professional growth and advancement within the company.
• Health Benefits: Eligibility for health insurance and other employee benefits as per company policy.
• Work-Life Balance: Flexible work hours to accommodate personal schedules and time zones.

Qualifications:

• Experience: Previous experience in a customer service or sales role, preferably in the travel industry. Experience with booking systems and travel-related software is a plus.
• Communication Skills: Excellent verbal and written communication skills in English (additional languages are a bonus) to effectively interact with clients and colleagues.
• Organizational Skills: Strong attention to detail and ability to manage multiple tasks simultaneously.
• Problem-Solving Skills: Proven ability to handle stressful situations calmly and find solutions efficiently.
• Technical Skills: Proficiency in using computers, internet applications, and office software (e.g., MS Office, Google Suite).
• Education: A high school diploma or equivalent is required; a degree in hospitality, tourism, or a related field is preferred.

Join Voyage Canvas as a remote travel agent and embark on a journey to assist clients in creating memorable travel experiences while enjoying the flexibility of remote work. Apply today to be part of our passionate team dedicated to delivering exceptional service in the travel industry.