Online Producers

Kanz; Boston (MA); Remote; USD 20,664 - 22,041; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) options

PTO and holiday pay

Job summary

A leading consulting firm seeks a Producer to provide excellent customer service during live webinars. Responsibilities include technical support, troubleshooting, and administrative assistance. The ideal candidate has customer service experience and the ability to work a flexible schedule. This remote position offers a pay range of $15-16 per hour.

Qualifications

• 1+ years of experience in customer service and/or call centers.
• Flexible schedule to meet demands of an international audience.

Responsibilities

• Provide technical support during live online webinars.
• Troubleshoot audio/visual connection issues.
• Assist with administrative tasks during webinars.

Skills

Customer service experience

Ability to read and speak in Spanish

Critical thinking

Communication skills

Team player

Education

Some college

Tools

Outlook

Google Drive

MS Teams

Job description

Jobs for Humanity is collaborating with Upwardly Global and with FranklinCovey to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: FranklinCovey

Job Title: Producer

Division & Department: Corporate Client Support

Status: On-Call Hourly

Reports to: Director, All Access Care

Location: Remote – Anywhere in the contiguous United States

Wage: $15-16/hour

Job Summary

The primary role of the Live Online Producer is to provide excellent customer service to our clients and consultants. You will deliver technical support and facilitate client engagement during live online webinars via chat, text, or phone support.

Essential Job Functions

• Support a variety of online webinar platforms including Zoom, Webex, and Microsoft Teams; will learn additional platforms as needed.
• Build strong relationships with clients and internal facilitators by providing clear communication and creative solutions to problems that may arise. This may include short meetings prior to a webinar, logging into the session early, and being available for debriefing.
• Troubleshoot audio/visual connection issues and provide ongoing technical support throughout the webinar, such as muting attendees when needed or managing audio cues.
• Provide feedback to improve the webinar experience for participants and facilitators.
• Assist facilitators with administrative tasks such as capturing participant comments, distributing digital participant material, and taking attendance if needed.
• Assist in other projects and administrative tasks as requested.

Basic Qualifications

• 1+ years of experience in customer service and/or call centers.

Preferred Skills & Experience

• Some college.
• Ability to read and speak in Spanish.
• Proficiency with Outlook, Google Drive, and MS Teams.
• Critical thinker with the ability to troubleshoot and adapt quickly.
• Motivated team player with a strong work ethic who thrives in a fast‑paced environment.
• Available to work a flexible schedule that meets the demands of an international audience.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

Please visit https://franklincoveybenefits.com for a complete U.S. benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit https://franklincoveybenefits.com/enroll/.

For an overview of our interview process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

Equal Employment Opportunity

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Notice and Pay Transparency Nondiscrimination Provision.

Direct reasonable accommodation requests to [e-mail].

For our privacy policy, please visit https://www.franklincovey.com/privacy.