Online Order Fulfillment & Customer Service Clerk

Sprouts Farmers Market, Inc.; Gilbert (AZ); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Vacation accrual

401(K) Retirement savings plan with a7

Flexible schedules

DailyPay access

Employee Assistance Program (EAP)

Company paid life insurance

Job summary

Sprouts Farmers Market in Gilbert, AZ, is seeking an In-Store Shopping Clerk to help fulfill online orders and ensure product quality for customers.

You will use the Instacart Shopper App, interact with shoppers, stock shelves, and provide friendly service while maintaining a clean store environment.

This role emphasizes accuracy, teamwork, and a positive attitude to help customers choose healthier options.

Qualifications

• Be at least 21 years of age and have a high school diploma or equivalent.
• Outgoing and friendly demeanor; positive attitude with customers.
• Good communication skills and ability to work in a team; operate front end equipment (register, calculator, scanner).
• Able to stand, walk, bend throughout the entire workday.
• Able to maneuver a 20 lb cart with up to 35 lbs force for up to 2 hours, up to 20 feet.
• Walk up to 3 miles in an 8-hour shift.
• Perform other related duties as assigned.

Responsibilities

• Shop in-store to fulfill customer’s online orders using the Instacart Shopper App.
• Provide excellent customer service focusing on product quality and freshness, substituting out-of-stock items.
• Communicate any necessary changes to an order.
• Process order transactions using the in-store POS system.
• Serve as an online ambassador for the store answering questions about delivery, the Instacart platform, and the benefits of using the service.
• Assist in other store areas such as stocking shelves and maintaining cleanliness and presentation.

Skills

Customer service

Outgoing and friendly

Communication skills

Team player

Front end equipment

Physical stamina

Education

HS Diploma or equivalent

Tools

Instacart Shopper App

POS system

Scanner

Job description

Sprouts Farmers Market in Gilbert, AZ, is seeking an In-Store Shopping Clerk to help fulfill online orders and ensure product quality for customers.

You will use the Instacart Shopper App, interact with shoppers, stock shelves, and provide friendly service while maintaining a clean store environment.

This role emphasizes accuracy, teamwork, and a positive attitude to help customers choose healthier options.