Online Operations Specialist

Arhaus-6; Boston Heights (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Arhaus is seeking an Online Operations Specialist to support web and eCommerce clients from our Boston Heights, OH corporate office. The role focuses on delivering accurate, timely assistance to maintain a seamless customer experience, with a hybrid schedule requiring onsite presence.

Key duties include handling daily website orders, coordinating deliveries, and supporting the sales team with reports and special projects.

Qualifications

• Minimum 2 years of customer service experience in a multi-location, retail, or sales environment.
• Proficiency in MS Office (Outlook, Excel, Word) or similar suite.

Responsibilities

• Perform daily tasks for online orders and customer inquiries to ensure accurate processing and timely delivery.
• Schedule deliveries, verify order accuracy, collect balances, and process modifications or cancellations for web clients.
• Assist Sales and management with reports, delays, and SKUs as needed; support cross-functional teams to resolve issues.

Skills

Customer service

Communication

Tools

MS Office

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Description

The Online Operations Specialist plays a key role in ensuringa high levelof customer satisfaction by executing day-to-day operational tasks on behalf of web and eCommerce clients. This position supports the web phone team by deliveringtimely,accurate, and professionalassistance, helping tomaintainseamless operations andpositivecustomer experience.

*This role is a Hybrid schedule requiring onsite presence in Boston Heights, OH Corporate Office.*

Key fundamental skill sets for this role will be:

• Consistentlymaintainsthecompanybrand standard of customer service during all internal and external communication.
• Contactsclientsdailyto schedule deliveries, check for accuracy on orders, collect balances,modifyorders, andprocessing ofappeasement transactions.
• Works to accurately process returns, exchanges, adjustments, cancellationsfor the web team and web client.
• Acts proactively when client issues arise and work with Client Services, Logistics, Product, and management and the customer to achieve an amicable solution on the client’s behalf.
• Preparesnecessarypaperwork for online custom orders.
• Process daily incoming website sales orders checking for accuracy and fraud.
• Acts inassistingour Sales team and management inadditionaltasks as needed by the department including but not limited to pre-collections, product delays, and sku corrections.
• Assistsas needed with reports,specialsprojects as they arise.
• Other duties asrequired.
• Adapts to change quickly and easily and performs effectively during times of change;demonstratesthe ability to multi-task and manages competing priorities effectively
• Buildrespectful and effective working relationships;collaboratewith others to achieve common goals.
• Conveys information clearly and concisely, both verbally and in writing; adjusts communication to meet the needs of the audience
• Strives to meet or exceed the expectations of internal and external customers
• Demonstrates initiative by acting as a self-starter;takes on increased responsibility to enhance one’s contribution
• Displays a high degree of integrity, honesty and takes responsibility for one’s own actions; shows consistency between words and actions
• Fluent with Microsoft systemsand hassound computer comfortability.

Requirements

• Years of experience: Minimum of 2years’customer service experience working in a multi-location,retail,or sales environment.
• Computerproficiency: proficient in MS Office [Outlook, Excel, Word] or similar suite.
• Dedicated to business and willing to adjust schedule and hours as needed to management needs of the department.
• Essential Functions of the Position:
• Performing tasks in a sitting position for extended periods of time.
• Repetitive movements.
• Lifting ofboxes and/or files of weights less than 25 lbs.
• Consistent regular scheduled attendance is considered an essential function of this job.
• Weekend hours arerequired

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI Code of Conduct

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication.All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities.We ask that youparticipatein phone and virtual interviews without using AI to develop your responses.To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews.We expect all candidates toparticipatein the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use ispermitted,we request transparency on which specific tools were usedand how the tools were used and expect an explanation of your approach, contributions, and decision-making.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.